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“Could be better?” 5 of 5 stars
Review of The Emerald Cove Koh Chang

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The Emerald Cove Koh Chang
4.0 of 5 Resort   |   88 / 8 Moo 4, Tambol Koh Chang | Amphur, Ko Chang 23170, Thailand (Formerly Amari Emerald Cove Koh Chang)   |  
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Ranked #1 of 71 Hotels in Ko Chang
UK
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Could be better?”
5 of 5 stars Reviewed July 21, 2014

This is the 2nd time I have stayed at the Amari on Koh Chang, and although it was nice being personally welcomed back by the manager, a room upgrade to a sea view would have been nice, especially as it was nowhere near full occupancy?
The hotel itself is still top notch, with one of the best beaches and views in the area.
The pool initially still looks magnificent, but scratch beneath the surface (or look in the water with goggles) and it is in desperate need of a good clean. Bird mess and rotting vegetation litter the bottom of the pool.
The staff themselves are all pleasant and friendly, but confusion surrounds the 2 restaurants in the evening, with too many menus and nobody seems to know what is being served, in which restaurant and on what night?
An excellent buffet breakfast each morning, but why serve the bacon cold, I will never know?
I will not be returning to Koh Chang in the near future due to the poor way that the locals are treating the island. Disposing of rubbish by the lorry load at the side of the road is doing them no favours, and they will be the first to complain when tourists stop going!

Stayed July 2014, traveled as a couple
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592 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Offenburg, Germany
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 20, 2014

According to my experience it is one of the best hotels here in Koh Chang. The spacious area of the hotel and the large pool area which is around 20m from the sea is really great. The rooms are spacious and wifi is free everwhere even on the beach. Breakfast is very good but actually the fruit juices could be freshly sqeezed as it is standart in this category. The hotel restaurants are ok but the area around the hotel is full of nearby restaurants. One is around 150m directly located at the sea side. A perfect location to spend a gorgeous holiday and to relax. Even though we were here during low season the hotel was busy and we had a awesome time. Kho Chang is really worth it.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 14, 2014

We stayed in the Amari Emerald Cove, Koh Chang at the end of June with family members who live in Thailand. June is their rainy season and it rained for 3 days.

The hotel itself was very good and the staff very helpful. Our room overlooked the grand pool and statue. My husband also enjoyed two FREE massages which were very professional and out of this world.

Due to the time of year that we visited Koh Chang, it was very very quieter, but still a very beautiful hotel and island.

Room Tip: Rooms overlooking the grand pool
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 7, 2014

The hotel was gorgeous, the room was so big that made me surprised as I paid for deluxe room but it could be upgraded to suite. The pool was really big also had a child pool that made my kids were so happy. The garden was also nice. I'm stunning with the palm tree in the garden. Outside hotel also had travel agency. Staff was very friendly with great wifi connection. This is the hotel I was looking for.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pattaya
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 29, 2014

This was our second stay at the Amari Koh Chang and it was more of a retreat as my husband and I have both been quite ill. We wanted somewhere comfortable and quiet so we could rest and relax and not be disturbed. The breakfast buffet has maintained its high standard with lots of choice. The service is excellent and the surroundings of the hotel are lush with nice gardens and a pond. It's right on the beach with a huge swimming pool that is well-maintained. The only complaint we might mention was the discourtesy of some Asian guests who shouted out from the balcony to their friends in the gardens, which did, in fact awake my husband who then had trouble to return to full sleep. It is unfortunate that the hotel cannot control the behaviour of such guests. On a lighter note, the bed was so comfortable I actually slept better there than I have been sleeping at home in my own bed - which is a rarity!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warminster, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2014

We had an excellent stay here in April this year. First time in Koh Chang, and we found the Emerald Cove to be perfect. Our room was fantastic and scrupulously clean, the breakfasts were excellent as was the service.Nothing too much trouble! The beach was beautiful and the azure sea warm, and only steps away from the hotel, the pool was also fantastic. Nothing more to say really- perfect!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Berlin, Germany
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 21, 2014

We spent a week in Koh Chang and for that time we have stayed in several different hotels. The best of all of them was Amari Emerald. Rooms are just perfect, food is amazing and the service is excellent! Beautiful place for couples, but also nice and relaxing for families with children.
If I remember it well if you book a stay directly on the website of the hotel you get a free massage at the spa. We did it like that and each of us, my husband and I, got a one-hour massage.
Breakfast is delicious, lots of choices, it will surely satisfy everyone.
Freshly squeezed juices are made of fruits and only fruits, not half-fruits half-water, like in many other places in Koh Chang.
The hotel has its own beach and large swimming pool.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Emerald Cove Koh Chang

Address: 88 / 8 Moo 4, Tambol Koh Chang | Amphur, Ko Chang 23170, Thailand (Formerly Amari Emerald Cove Koh Chang)
Phone Number:
Location: Thailand > Trat Province > Ko Chang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Ko Chang
#1 On the Beach Hotel in Ko Chang
#1 Top resorts Hotel in Ko Chang
#1 Luxury Hotel in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Emerald Cove Koh Chang 4*
Number of rooms: 165
Official Description (provided by the hotel):
Discover the wild beauty and peaceful setting of Koh Chang, one of Thailand's best-kept island secrets, at The Emerald Cove Koh Chang. This five-star Koh Chang resort on set on secluded Klong Prao Beach offers 165 rooms and suites, all with views of either the sea to the west or the jungle-covered hills to the east. While the soothing modern Thai interiors of the rooms and suites tempt you to relax inside, Koh Chang adventures await just outside your door. ... more   less 
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Also Known As:
Amari Emerald Cove Koh Chang Hotel Koh Chang
Amari Emerald Cove Hotel

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