After many years living in Thailand I'm shocked what is becoming acceptable in guesthouse etiquette.
Rudeness, lack of services!
Sure, years ago we had that in "the land of smiles," but it was cheap... Now it's not. This hotel is 1500 baht per night. Hello travelers that is not cheap in Thailand! Its medium...
This property is far from everything and after you travel down the dirt road for what seems like hours (you won't be leaving cause that trip alone is exhausting)you are met by people who speak little Thai nor English. There is no pool on the grounds! The beach is covered in rocks and garbage because instead of cleaning the workers are playing Facebook.
I checked out after 5 hours because the power was out at the guesthouse.
They explained in khmere that the whole island was without power and to be patience. Which I was, for about 5 hours. But as a dark night was approaching, I decided to call the next hotel and asked if they had power and they did:) when I complained they said " too bad" deal with it. Then when I spoke Thai (and a little Khmer) and explained that I live in Thailand they agreed to refund me the money back, which they did in cash. But now I'm dealing with a booking company because the hotel reported to them that I was a "no show" and charged my card. These people are scammers as far as I'm concerned. The power came on as I drove away. The is a way for the hotels to save as much money as possible, the power was out no where else but on this property.
This is bad management and travelors should not support these kinds of habits here in Thailand. especially as we merge into the Asian community. These companies need to learn to do business the "Right way" and not the greedy way.
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