We had booked and had the paper work to prove we had reserved and paid for accomodation. We were told there wasn't a room for us. End of story, no offer to help find an alternative, no offer of a cold drink, nothing. Having been told that there was no room we were simply ignored in the hope that we would go away. We asked to speak to the manager/owner, eventually we were given the phone to speak to her. The same story, they were full, there was no room, go away. We were fortunate, we had a laptop and managed to find accomodation, probably the only accomodation on the Island, and after much hassle persuaded the manager to book this for us and transfer us. It was an hour away by taxi. End of story, nope, when we came to check out we were presented with a bill for our new accomodation. Sorting this out lead to a delay, we missed the ferry we wanted and we missed the minibus we had booked back to Bangkok. It ruined our NEW YEAR, as we had other family and friends booked close to Tropical Beach, so we weren't able to meet up easily. We did manage it but at a high cosy in taxi fares. We heard from others staying at the resort that a similar thing happened to some Scandinavians too. Again no room. DON'T GO THERE!!!!
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