LIKE: First, we chose this hotel for its services; snorkeling, kayaking, and undeveloped beaches. All of these services were free and always available. Second, we chose this hotel for its isolated location which is 40 minutes (by car) from the ferry pier and about an hour (by motorbike) from the White Sand Beach tourist area. The pool was quiet and relaxing. Our room (located on the hill) had a breathtaking view and was comfortable. The few encounters we had with the Thai staff were pleasant.
DISLIKE: Throughout our month in Southeast Asia, we enjoyed meeting the staff members of the hotels in which we stayed. Not only did we find it strange that we had few encounters with the staff and Island View but would have preferred it to the rude, disrespectful, and condescending ex-patriot manager.
At every turn, he argued with our wishes. From our request for cooking utensil=0s to the simple request of a cup of hot water, he felt it necessary to disagree with us. Over and over again, he insisted that we dine at the hotel restaurant, claiming that the food was excellent. After one mediocre and expensive meal, we knew we would not be eating there again. Instead we took up eating at the local restaurant located two minutes outside the entrance to the resort where we bought freshly made, reasonably priced, delicious Thai cuisine. For example, the sweet and sour chicken at the hotel was upwards of 150 baht when we could buy it at the local restaurants for 50 baht.
At one point, in an attempt to show us the extent of the hotel's facilities, he handed us a notebook which included among other things, a step-by-step map to an isolated beach. Thinking nothing of it, we took the notebook to our room, thinking it was ours to use for the duration of our stay since he had said nothing about needing us to return the notebook. A few days later, upon returning the book he yelled at us since we had "caused him trouble" since he had to verbally dictate the directions to other guests. Although we understand that such a task would be difficult in a second language, his reaction was unnecessary and unprofessional.
Also, the manager told us that he didn't get to know us since we didn't hang out at the dock which he thought was strange. We found this exceptionally irritating since we did not travel thousands of miles to spend time with foreigners at an island resort. Even if we did hang out at the dock, it is difficult to say that he would know who we were since he did not recognize us as guests on our second day even though he checked us into our room and spent nearly half and hour talking to us the night before.
Overall, our meetings with this man were unpleasant and made us feel unwelcome and insulted. We have never been treated so poorly by a hotel. I would not recommend this hotel to anyone wanting to interact with locals, partake in a cultural experience, or those wanting to save money. BUT if you're interested in meeting other travelers you would enjoy this hotel.
We would like to reiterate that we LOVED the amenities and hotel itself but were extremely disappointed and offended by management. We do not intend for this review to vindictive but would like to inform other guests with the same travel expectations and interests.
- Official Description (provided by the hotel):
- Please check our photos as there is one with a big building, which ist totally wrong and misleading as we have only one storage buildings. We do not know whot put this photo in. The photo we have attached shows part of our resort with some explanation ... more less
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