We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful customer service” 1 of 5 stars
Review of Captain's Quarters-Day Fishing Tours

Captain's Quarters-Day Fishing Tours
16525 Booker T. Washington Hwy, Moneta, VA
540-721-1175
Website
Improve this listing
Ranked #5 of 7 attractions in Moneta
Aylett, Virginia
1 review
1 helpful vote 1 helpful vote
“Awful customer service”
1 of 5 stars Reviewed July 7, 2013

So, my wife and I decided to rent a pontoon boat from this place. I wish I had done a little more research and read the reviews first. We asked for a 24 hour rental (not shown as an option on their website) so we could take the boat out at night. He said it was an extra $50. When we were loading up the boat, he told two of the other guys to check the lights because we were keeping it over night. One light was not working, but they got it fixed before we left. When we tried to take the boat out at night, 2 of the 3 lights on the boat were not working. Obviously, my wife and I did not feel safe taking the boat out in a pitch black lake with only 1 light working. When we returned the boat the next day, I asked if he could help me out with the price at all because we were not able to use the boat at night like we paid for. He told me I could've still taken the boat out and then asked me if I got a ticket, and I said no. He said, "well, if you got a ticket I would pay for it." I told him, "My wife and I just didn't feel safe being out on the lake in the dark with only 1 light working." He said he would not help me out because I still had one light working. I wonder why he thought I might have gotten a ticket? Maybe because it's not safe to be on the lake after dark with only 1 light working. Not to mention, the anchor rope was not long enough for us to anchor ANYWHERE in the lake so we could enjoy a swim. This place was awful. Do yourself a favor and rent a boat from somewhere else. And don't pay $6.00 for the maps he sells there. You can get the same map for free pretty much anywhere else.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3 reviews from our community

Visitor rating
    2
    0
    0
    0
    1
Date | Rating
  • English first
  • Any
English first
Lynchburg, Virginia
Senior Contributor
28 reviews 28 reviews
6 attraction reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Great boat rentals”
5 of 5 stars Reviewed August 14, 2012

We have used Captain's Quarters twice for a pontoon boat rental and they are awesome. Great customer service, great boats, and they have the cheapest prices on SML.

Visited July 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Captain's Quarters-Day Fishing Tours also viewed

 

Been to Captain's Quarters-Day Fishing Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Captain's Quarters-Day Fishing Tours, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Captain's Quarters-Day Fishing Tours to your Saves list