My wife and I have are Marriott Rewards members and have stayed at this particular hotel several times. It is directly across the street from a Metro stop which means you don't have to drive into Washington DC, Maryland or other parts of Virginia that the Metro serves. It offers an underground garage for parking with a secure gate so your car stays parked safely while you do the touristy stuff in the Washington area. The rooms are comfortable, roomy and clean.
However, the swimming pool and whirlpool that is advertised for use is open from 10-10 on weekends only. They don't make the pool and whirlpool available until 5 p.m. on weekdays which means you may have to contend with kids splashing around in the pool rather than take advantage of some quiet time while kids are at the zoo with their parents. Further, when my wife and I went to use the pool on Sunday afternoon (posted hours are 10-10), the door was locked. The lifeguard came to the door, said he was at lunch and told us to come back later and locked the door again. He re-opened the pool 30 minutes later.
When we made our reservation we had the option given to us to have a newspaper delivered to our room, something that many hotels offer and I always avail myself of. When the paper wasn't delivered Monday morning I called the front desk and was told the hotel discontinued that policy. I explained I was a Marriott Rewards member, it was given to me as an option when making the reservation and the desk clerk apologized, said he'd send someone up with the paper and make a note that the paper was to be delivered the rest of the week. I ended up having to call every day but one to get the paper delivered and even encountered attitude from a Janitor of all people who wanted to know "who told you you could get a paper delivered to your room?"
I complained about this to Marriott and received an e-mail from the hotel manager who attached an (undated) copy of a press release that was supposedly sent to all Marriott members saying the policy was discontinued because they want to cut down on their "carbon footprint". I assured the manager that I didn't get such an e-mail from Marriott and, further, if it were a legitimate press release he were sending me it would have been dated.
The Security gate on the parking garage remained up for a complete day if not longer. I brought it to the hotel's attention that the security gate was not closing and they did not seem concerned at all.
While we'll probably stay there again, we won't expect the high standards that were once delivered. As I stated earlier, it's roomy and comfortable and with the exception of the few problems we had we wouldn't hesitate to stay there again but we are warning everyone that there is attitude that you may run into. I'm not giving it the 5 stars I would have in the past.
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- Also Known As:
- Courtyard By Marriott Dunn Loring Fairfax Hotel Vienna
- Courtyard Dunn Loring Fairfax
- Courtyard Hotel Vienna
- Courtyard Vienna
- Vienna Courtyard
- Vienna Marriott