I received an offer through the mail to visit this place for free (2 nights, 3 days) provided that I attend a 90-minute presentation. The presentation lasted about 4 HOURS and since it was scheduled for me (I was not asked when I would like to attend it) I couldn't plan an all-day activity on the day of my presentation. The person giving me the tour was nice, but her "manager" was pushy. After I agreed not to buy, I was taken to another room where someone else was pushing me into buying this timeshare. And this woman was RUDE to me -- even insulting me. Anyway, this is just part of the story.
On the first morning when I was staying in their hotel, I was awoken by VERY LOUD banging. I thought someone was pounding on my door, so I didn't know if it was room service, or if this was an evacuation, etc. So I made some phone calls to try to figure out what was going on. Some of the people I talked to were RUDE and one person didn't seem to care when I said I would not be staying here in the future. Nonetheless, no one could explain to me what was going on, so I walked upstairs to the room above me and they were installing carpet! So why was I placed in a room when there was going to be maintenance going on above my room??? Overall, the customer service was very poor and unprofessional. Unfortunately I cannot recommend this place to others -- although I can't complain about getting a free hotel room & a free $100 gift card. You'd just have to ask yourself if all the free stuff is worth your time & the gas money to get here.
- Official Description (provided by the hotel):
- Nestled in Virginia’s lush Shenandoah Valley, Massanutten Resort offers personalized vacation experiences in gorgeous, mountain surroundings. This 6,000 acre four-season resort is packed with possibilities for the day-tripper and vacationer alike with over 150 activities and events from which to choose. Guests can enjoy a fully-outfitted snow sports area, a 130,000 square foot indoor/outdoor WaterPark, two 18-hole golf courses, a million dollar luxury spa, and a new zip line and canopy tour. Outdoor recreation includes two fishing ponds, an 18-hole disc golf course and more than 30 miles of hiking and mountain biking trails.The Resort also boasts seven dining facilities, three shops and two convenience stores. With specialty dinners, live entertainment, motorcoach tours and lots more, there’s truly something for everyone at Massanutten Resort! ... more less
- Also Known As:
- Massanutten Hotel Mcgaheysville
- Massanutten Hotel Harrisonburg
- Massanutten Harrisonburg