placed me in a smoking room, despite being an HH member, and the room was loud (could hear people in halls). after first night did not replace shampoo and put all decaf in coffee. Overall room clean and hotel well kept - just failed to meet my expectations. I love the Hampton experience and value, just not at this hotel. BTW - I hate their pillows, so if you need a good pillow to sleep well, better let them know ahead of time, or bring your own.