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“Friendliest staff ever!” 4 of 5 stars
Review of Comfort Inn Martinsville

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Comfort Inn Martinsville
2.5 of 5 Hotel   |   1895 Virginia Ave, Martinsville, VA 24112   |  
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Ranked #2 of 6 hotels in Martinsville
Hampton, Virginia
1 review
5 helpful votes 5 helpful votes
“Friendliest staff ever!”
4 of 5 stars Reviewed October 14, 2013

The hotel was a little old but it was nice. The staff was super friendly and helpful. The most outstanding were Joseph, Rob, Heather, Jose, Anna, Dorothy, and Sam. I don't really like to stay in hotels but the staff really made the four nights we stayed very enjoyable. We had a group of about 20 and they let us use the dining area for our meetings in the evening. The staff gave each of us individual attention and took good care of us.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, October 16, 2013
Thank you for the wonderful comments regarding your stay at the Comfort Inn of Martinsville. We take great pride in our hotel, and I can see we met your needs. We strive to provide a clean, comfortable room with friendly service. I am glad to know that you enjoyed your room and our services. I will share your review with our staff and hope to be able to serve you again in the future.

Sincerely
Scott Wilson
General Manager
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90 people have reviewed this hotel

Traveler rating
    48
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See reviews for
37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Tullahoma, Tennessee
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2013

We recently stayed 3 nights here and were well pleased with all aspects of our stay. The room was clean, relatively quiet and we thought the breakfast was very good as every day there was some kind of meat available to go with the eggs such as bacon, sausage, and chicken patties. The breakfast area was pretty "roomy" and kept tidy by the attendant there. We were given the AAA/AARP rate of about $75 per night plus taxes which was, we thought, a bargain compared to other motels in this area.

Room Tip: Compare reviews for this motel with reviews of others in the Martinsville, VA location.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, October 16, 2013
Thank you for the nice comments you stated about the Comfort Inn of Martinsville during your recent stay. We are always pleased to hear we made you feel welcome and comfortable. It is great to hear you enjoyed a few of the added amenities we offer to our guest's and glad to know you chose the Comfort Inn of Martinsville as your home away from home over your 3 nights. We hope you will be back to stay on your next visit or passing through the Martinsville area.

Warm Regards
Scott Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed October 11, 2013

Moisture issue in bathroom causing ceiling paint to flake off, small puddle behind toilet, and room had odd smell probably due to moisture issues. Parking was easy ANC convenient. Breakfast was standard continental. To go coffee cups are smaller than normal.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, October 16, 2013
Thank you for your review on your recent stay at our hotel. I want to sincerely apologize for the inconvenience in the room. We appreciate all your feedback, we take pride in ourselves to provide our guests with clean guestrooms and professional service from our staff. We assure you that your comments have been shared with the entire staff and everything has been evaluated.

Warm Regards
Scott Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilkesboro NC
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 7, 2013

Sam and the morning staff were extraordinarily friendly and helpful. The continental breakfast was good and the eating area was very clean.

However the afternoon and evening staff left something to be desired. They were not terribly helpful when we reported beetles in our room and when we asked for an extra bath towel their was apparently only one clean one in the entire facility. We wanted two towels.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, October 16, 2013
Thank you for bringing to our attention your issues with the Comfort Inn of Martinsville. All your comments help us build a stronger staff and we continue training to better our property. I have addressed the issue with the staff to insure that this does not happen again. I am glad that you enjoy our breakfast, and I hope that you will continue to use us in the future.

Warm Regards
Scott Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Laurel, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 22, 2013

The manager (Scott) and staff are great! If you have an issue no matter how small they do their best to address your need. If you plan to visit the Martinsville area and are in need of lodging, we strongly suggest that you give this Comfort Inn a try...you won't be disappointed.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, September 26, 2013
Thank You for choosing our Hotel. I would like to personally thank you for sharing your positive feedback of your stay at The Comfort Inn of Martinsville. I hope we may welcome you again in the near future.

Warm Regards
Scott Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 17, 2013

I booked a 12 year old baseball team and received texts and called everyday raving about the hotel. The Manager left the pool open late for the boys after a big win. The breakfast was awesome and the rooms perfect! They gave us a great price and really acted interested in the team and how they were doing. Great job Scott and the rest of the team! I will recommend for future clients.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, July 22, 2013
Thank you for your review and for choosing to stay with us! We look forward to welcoming you and your team back when your travels bring you back to the Martinsville area. Our goal is to make you feel like family and I am so glad that we succeeded.

Warm Regards
Scott Wilson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, North Carolina, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 16, 2013

I would like to thank the Comfort Inn in Martinsville for excetional service for the many families and players from our All Star Team. We had a wonderful stay in your hotel last week. Scott Martin is one of the very best hotel service managers I have ever met. He did a wonderful job accomodating all of our needs, welcoming a team of 12 year old boys and their families, allowing them to have fun and enjoy their stay within guided limits, and especially accommodating those who had to travel back and forth without knowing our plans in advance of the games. The staff especially Sam the janitor, Jose at the front desk, and Heather in housekeeping definitely made us feel like we were at a home away from home. Breakfast was good each morning, but we would have loved for the juice machine to be working. However, the ample supply of hot chocoate and mints helped to make up for this. Thank you. They also gave us great recommendations for restaurants and things to do in the area. Thank you for supporting our team and making our boys and their familes feel very special during their stay. I highly recommend this hotel - very clean, very accomodating, and exceptional service.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMComfortinn612, General Manager at Comfort Inn Martinsville, responded to this review, July 17, 2013
I'm glad that you enjoyed your stay and I appreciate your comments I want to also apologize for the inconvenience that you encountered with our juice machine. I will pass the comments to Jose, Sam and Heather. Please keep us in mind for your next trip to Martinsville.

Warm Regards
Scott Wilson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Inn Martinsville

Address: 1895 Virginia Ave, Martinsville, VA 24112
Phone Number:
Location: United States > Virginia > Henry County > Martinsville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 hotels in Martinsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Martinsville 2.5*
Official Description (provided by the hotel):
The Comfort Inn Martinsville is nestled in the hills of the Blue Ridge Mountains! As a newly renovated hotel, we offer fresh made to order waffles, a private business center, 37 inch flat screens in all guestrooms and an onsite guest laundry. Enjoy our seasonal outdoor pool and be sure to see Guest Services for a listing of entertainment in the city! ... more   less 
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Also Known As:
Holiday Inn Martinsville
Martinsville Holiday Inn

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