I had to come in town for a funeral and to top it off was travelling for the first time alone with a toddler!! From my first phone call the service was impeccable. I have stayed at really high end places and have high expectations of the service in those places but to be honest did not expect that kind of service at the Comfort Inn. From the moment I arrived the custodian Sam helped with my every need even assisting me with all of my bags and baby equipment (and I had a lot :-)). My daughter instantly fell in love with him. He made sure everything was set up properly including the pack and play and turned what I expected to be a stressful experience into something easy. I felt like I was with family! My room ended up being close to the smoking section and the next morning when I asked to move the head housekeeper showed me a new room before moving me to make sure I would be comfortable and then Sam came back and moved all of my things for me again! My final morning there I was going to skip breakfast and just grab something in the car and Sam came up to take my bags down and insisted that I eat before getting on the road for 6 hours alone with the baby. Sam and the guy running the kitchen helped entertain my little one while I prepared food and were just unbelievable. I come to Martinsville every year and have always stayed at another hotel. After this experience I will not be staying anywhere other than this Comfort Inn!! The service tops what you would expect to find at a Conrad or something on that level and instantly makes you feel at home!! My only regret is that I took so long to write this review because my experience is at this hotel is something that I will never forget!
- Official Description (provided by the hotel):
- The Comfort Inn Martinsville is nestled in the hills of the Blue Ridge Mountains! As a newly renovated hotel, we offer fresh made to order waffles, a private business center, 37 inch flat screens in all guestrooms and an onsite guest laundry. Enjoy our seasonal outdoor pool and be sure to see Guest Services for a listing of entertainment in the city! ... more less
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- Also Known As:
- Holiday Inn Martinsville
- Martinsville Holiday Inn