This is a nice hotel that we got for a very good price in late winter. On our stay, the staff was unhelpful and in an unkind way. So we thought we'd pass the word. The Courtyard Marriott, Lynchburg, is one of a dozen hotels near Liberty U, 3-4 miles from Lynchburg College, a block away from the Kirkley Hotel, typically our favorite 3-star, but this time $20 costlier, so we gave CM a try.
What went right: The hotel is clean, rooms are nice, the pool and hot tub were nice, and so was the small fitness center. There's a common area that serves food and drinks. the front desk staffer the next morning was friendly and helpful.
What went wrong: The front desk clerk when we checked in was full of her sense of power. In a hotel nowhere near full this weekend, she would not swap our twin doubles for a king bed. We got the room via priceline at a substantial discount over advertised rate and it's the hotel's right to say, "No, stick with the room you ordered." But the role of an innkeeper is to make guests feel wanted and comfortable, we weren't taking up the last free king bed, and there were nicer ways to say "sorry, we can't accommodate your request." Second, at breakfast, we ordered oatmeal, it was cool-nearly-cold, we asked the waittress if she could warm it up, and she said it was probably cold because we added milk. (A couple tablespoons.) Translation: "It couldn't be my fault. And if your walk across the lobby, you'll find a microwave. Have a nice day." Third, the door to the 24-hour fitness center was broken and you had to ask the front desk to unlock it.
If there's a moral: a) maybe we came on an off day or b) a small hotel that's not a chain (the Kirkley) can do a better job training staff.
The hotel is tucked back off the road but the neighbors are mostly industrial / commercial / hotel. The back, off the pool, has a nice patio, which at least makes the courtyard part of Courtyard Marriott accurate.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing a review about your recent stay with us. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The little details definitely do make a trip and we regret we missed the mark during your trip. Your feedback provides many areas that we can work on in order to improve our guest experience. We appreciate your feedback on these areas and hope you will return and see our improvements. Thank you again.
Debbie Heming, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.