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“Clean Rooms, friendly staff” 4 of 5 stars
Review of BEST WESTERN PLUS Inn at Hunt Ridge

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BEST WESTERN PLUS Inn at Hunt Ridge
2.5 of 5 Hotel   |   25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949   |  
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Ranked #2 of 16 Hotels in Lexington
Knoxville, Tennessee, United States
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“Clean Rooms, friendly staff”
4 of 5 stars Reviewed July 17, 2014 via mobile

Rooms were clean and had a great stay. I'd given 5 stars but the complimentary breakfast lacked luster (not many choices) and the internet was slow and kept kicking me off. Called front desk about the Wifi they said so many people were on it is why it was slow. The hotel didn't have that many people there.

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 21, 2014
Thank you for letting us know about your recent stay with us. If I can ever be of assistance please contact me @ bestwesternlexington@yahoo.com or @ 540-464-1500. Many times with groups that we have staying with us there might not be many cars but we have a lot of rooms sold. Many times the internet will be slower with more users on it. We try to offer a wide variety of breakfast items, was there a certain item you would like to see us add? Thank you for staying with us and we hope to see you again soon.

Jonathan Burns CHA
GM
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299 reviews from our community

Traveler rating
    145
    93
    33
    21
    7
See reviews for
124
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Warrenton, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

Good price, excellent staff, more than just coffee was complimentary. Room was clean and comfortable. Continental breakfast was basic (eggs, bacon, waffles, cereals, muffins, fruit, etc) but reasonable. Our car broke down on the interstate; had to get towed to town. They allowed us to check-in early and helped us get our bearings. First time we've stayed in Lexington but if we find ourselves back in the area, this is where we would stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 16, 2014
Thank you for your kind comments about our hotel. I am sorry that your car broke done. Lexington is a nice place to visit with many historic places and wonderful restaurants. If I can ever be of help please contact me @ bestwesternlexington@yahoo.com or @ 540-464-1500. I am happy you liked our complimentary beverages; many times the nice little extras really make you feel at home. We hope to see you again.

Jonathan Burns CHA
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
corpus christi,tx, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

Hotel was very clean and staff was very friendly,even gave our pups an extra rubber duck.Location has several close places to eat and shop. Even has a drive-in theatre not far from hotel.Looks like a distance off the highway but really isn't that far, probably under ten minutes.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 16, 2014
Thank you for staying with us on your recent visit to Lexington. We have a nice area here with many things to do. The drive in theatre is a unique treat. If I can ever be of help please contact me @ bestwesternlexington@yahoo.com or @ 540-464-1500. We offer a variety of ducks during the year, Thanksgiving ducks, Graduation ducks, Holiday ducks; I’m glad you enjoyed them. We hope to see you again soon.

Jonathan Burns CHA
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Contributor
20 reviews 20 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 14, 2014

Stayed here overnight in the middle of a long drive. Booked on priceline.com for $60 for two double beds. Checked in around midnight, and desk clerk was polite. The room was normal, nothing spectacular but nothing bad. Couple of stains on shower curtain, and vent needed cleaned. Room had microwave and fridge, but didn't look in it. View out our window appeared to be an apartment complex or something like that. Breakfast was good - eggs, toast, bacon, sausage, waffle station, cereals, etc. The hotel is nice....it's nothing I'd write home about, but it certainly fit what we needed. No complaints.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 16, 2014
Thank you for taking the time to tell us about your stay with us. I am happy that you enjoyed your stay with us during your time in Lexington. Our staff strives to be the best in customer service. If I can ever be of help please contact me @ bestwesternlexington@yahoo.com or @ 540-464-1500. Thank you for letting me know about the vent and the shower curtain; I had our staff correct these issues. We try to offer something for everyone on our breakfast and I am glad you liked it. We hope to see you again soon.

Jonathan Burns CHA
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 stars Reviewed July 11, 2014

BW Hunt Ridge is located off the highway and offers plenty of grass for walking the dogs in a safe environment. Natural Bridge is only a few miles away. We have stayed here twice and will stay again if we travel through Lexington.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 21, 2014
Thank you for letting us know about your recent stay with us. If I can ever be of assistance please contact me @ bestwesternlexington@yahoo.com or @ 540-464-1500. Our location and amenities make us a perfect choice when visiting Lexington. We love to see all of our guests pets when staying with us and strive to offer a clean, friendly and safe hotel. Thank you for staying with us and we hope to see you again soon.

Jonathan Burns CHA
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Nebraska
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 10, 2014

We felt our room was not cleaned thoroughly before our arrival - food left in fridge, luggage tag in room, hair all over bathroom. No extra toilet paper when we ran out. Breakfast was a highlight with lots of choices - bacon, sausage, several kinds of eggs, and Greek yogurt. But then their one elevator was broken. Overall, not great but not terrible.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 11, 2014
Thank you for letting us know about your recent stay with us. I want to apologize that you did not have a wonderful stay with us. As you can tell from other reviewers we have high standards and strive to offer the best stay possible to each guest. If I can be of any help please contact me @bestwesternlexington@yahoo.com or @ 540-464-1500. Our elevator was down for about 2 hours, a computer control broad needed to be replaced. Our staff did help our guests carry baggage from the higher floors. I am so happy you enjoyed our breakfast and we hope to see you again soon.

Jonathan Burns CHA
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, NJ
Top Contributor
133 reviews 133 reviews
40 hotel reviews
Reviews in 84 cities Reviews in 84 cities
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed July 8, 2014

The Best Western in Lexington is conveniently located off of I-81. The rate is very reasonable and much less then similar hotels in Natural Bridge. Plus it's only a 10 minute drive to see the attractions there. The hotel is well maintained with large, clean rooms, although our door was a little difficult to open. This was the only minor issue in an otherwise satisfactory stay. Breakfast was very adequate, with plenty of healthy choices and lasted until 10:00 on weekends, another plus. Complimentary bottles of water are available in the lobby, especially useful on hot days. It is a dog-friendly hotel, as evidenced by the many furry friends passing through. We enjoyed the pool which is both indoor and outdoor and unique in the fact that they are connected with an opening in the wall you can swim through. Two internet stations are acessible on the second floor. The best part was the customer service. The staff were very helpful and went out of their way to make you feel at home. I highly recommend staying here during a trip to the area.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, July 10, 2014
Thank you for taking the time to let us know about your stay. You have pointed out one of our top priorities. Our customer service is one of the biggest areas that can set of apart from other hotels. We strive for every guest to feel like they are at home while staying with us. If I can ever be of assistance please don’t hesitate to contact me @ bestwesternlexington@yahoo.com or 540-464-1500. We have tried to offer many little extras for our guests. We started the complimentary bottle water this past May, our coffee, tea and juice bar is also a big hit with our guests. We can now add fitness room to the list we opened this week. We look forward to seeing you again soon.

Jonathan Burns CHA
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Hunt Ridge

Address: 25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lexington
#3 Business Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Hunt Ridge 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
This Virginia hotel's service & amenities enhance the historic Lexington experience! The Best Western Inn at Hunt Ridge is a stately hotel located close to historic Lexington, providing the highest service and accommodation to both leisure and business guests. Stay connected with free high speed Internet, available in every room. Be sure to take time to cool off at the indoor and outdoor pool located on the premises! ... more   less 
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Also Known As:
Best Western Plus Inn At Hunt Ridge Hotel Lexington
Best Western Lexington
Lexington Best Western

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