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“Spending alot of time in hotels lately - this was a good one” 4 of 5 stars
Review of BEST WESTERN PLUS Inn at Hunt Ridge

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BEST WESTERN PLUS Inn at Hunt Ridge
2.5 of 5 Hotel   |   25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949   |  
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Ranked #3 of 17 hotels in Lexington
Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Spending alot of time in hotels lately - this was a good one”
4 of 5 stars Reviewed April 19, 2014

Spent 5 nights here, this first night in a room on the first floor. The decor was a little old fashion and in need of an update. The room was clean the coffee, tea and hot choc offered 24 hours a day in the lobby was very nice and the breakfast was good. Moved up to the 3rd floor for the other 4 nights and had a great room (decor the same) but had a balcony which as a nice size and the sun shown there in the morning. i was there with my teenage daughter and we slept comfortably in the beds - the beds were full size (I think) and it would have been difficult to sleep if there were 4 of us. The staff was very nice and I had no issues. Overall a very good stay!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 21, 2014
Thank you for staying with us during your recent visit to the Lexington area. I am pleased that your stay was enjoyable and happy you shared your experience. We have just done a major renovation with tile, carpet, updated bathrooms and still in progress is the addition of a fitness room. This winter we are going to be updating our furniture package. We are also going to add several items to our breakfast. If I can ever be of any help please don’t hesitate to let me know.

Jonathan Burns CHA
GM
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210 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Sanford, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

Desk clerk was helpful and efficient, worked to get our rooms next to our traveling companions. Hot chocolate and herbal tea were offered along with coffee, which is most unusual and appreciated by non-caffeine drinkers like myself. Room was clean, Internet access was a snap, slept well all night. The breakfast was better than most for the price. The breakfast room was spacious and lovely, unlike most motels in this price range, where you feel like you are eating in a cheap cafe.
The pool was closed for maintenance, which didn't affect us, but I'd check on that if you are planning on using it.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 21, 2014
Thank you for taking the time to let us know about your recent stay with us. Our entire staff strives to offer the finest in customer service to each and every guest. We try to offer something for everyone, with non-caffeinated beverages, gluten free foods, sugar free foods and try to accommodate any other need that may come up. We want everyone to feel like family while staying with us. We did just install a brand new state of the art pool heater; I apologize about the pool being closed. This new heater is both energy efficient but also will maintain the pool’s water temperature much better. We hope you will come back and try it out. If I can ever be of help please let me know.

Jonathan Burns CHA
GM
Bestwesternlexington@yahoo.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DC
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 17, 2014

The main problem was not enough staff to take care of the guests. The woman at the front desk was truly doing her best, but she seemed to be the only one there. We had a non-working lamp in our room that made one area fairly unusable. By the time I tracked staff down (front desk phone would just ring and ring) it was too close to bed time to wait for a replacement that she admitted would need to wait until she got to several other things on her list.

A shortage of outlets. And the two chairs weren't especially comfortable for using the table/getting any work done. Also, odd light switches -- took a while to figure out how to get other lamps on and off.

Clean enough.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 18, 2014
Thank you for taking the time to let us know about your stay. We are glad you choose to stay with us during your visit to Lexington. I would like to apologize for the broken lamp in your room and that it wasn’t taken care of faster. We strive for 100% satisfaction for all of our guests and we are sorry we fell short. We try to staff the hotel based on the demand for that evening, sometimes we get much more business than we had expected. Our staff is extremely dedicated and they try their best to accommodate every situation even if it takes longer. We hope you will stay with us again on your next stay in the area. If I can ever be of assistance please don’t hesitate to contact me @ bestwesternlexington@yahoo.com

Jonathan
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, United States
1 review
5 of 5 stars Reviewed April 17, 2014

This hotel was located about a mile and a half from downtown Lexington. It is elegant; the decor is beautiful. The employees are very nice and they recommended a great place in downtown Lexington for dinner. They have a terrific breakfast, which was included with the room! Check in was very easy, check out was very easy! The rate was unbeatable!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 18, 2014
First I want to thank you for staying with us. There are many hotels to choose from in the Lexington area. We strive to stand out as the as the number 1 choice in the area. Our entire stay works hard to make sure each and every guest has the best stay possible. I thank you for your review and we hope to see you again soon. If I can ever be of assistance please contact me @ bestwesternlexington@yahoo.com

Jonathan
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2014

have stayed at this property several times. the staff is consistently accommodating, the rooms are very clean and comfortable and the restaurant is quite satisfactory....both the complimentary full breakfast and the evening meal (lunch and dinner is available again).

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominionLodgingSales, Director of Sales at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 14, 2014
Thank you so much for your review. We are glad to hear you have stayed with us several times and have enjoyed each stay with us. We are glad you enjoy our complimentary hot breakfast. Our restaurant is open Tuesday through Saturday from 4pm to 10pm. They offer a lot of great selections as well as beer and wine. If you need to make another reservation or have any questions please let us know 540-464-1500 or DLIsalesLEX@gmail.com.
Thank you,
Stacey DeHaven
Director of Sales
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jefferson, United States
1 review
3 of 5 stars Reviewed April 9, 2014

Walls are very thin - you can easily hear people talking and laughing in the adjoining rooms, not to mention when they close the door to their room. Rooms are small and tight, but clean and everything worked fine. Nothing fancy, but very convenient to the highway - easy on and off. Shopping close by and very convenient to The Virginia Horse Center.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominionLodgingSales, Director of Sales at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 14, 2014
We are glad to hear you found our facility clean and convenient. I am sorry you felt the walls were too thin and you could hear everything next door. We try hard to make sure your stay is enjoyable. If you would like to speak with us further about this situation please contact at 540-464-1500 or send us and email at DLIsalesLEX@gmail.com. We do appreciate your review and will look into the issue.
Thank you,
Stacey DeHaven
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton, New York
1 review
4 of 5 stars Reviewed April 2, 2014

Great location and lovely scenery. Very quiet and nice large room in good condition. Hot breakfast in the dinning room was one of the nicest we've experienced. We have stayed here twice and would use this location again.

Room Tip: We have stayed here twice. Great location for seeing area attractions. Very quiet and serene atmos...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominionLodgingSales, Director of Sales at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, April 4, 2014
Thank you so much for your review. It is great to hear such wonderful things about our hotel that sits on the hill. We are glad to hear you enjoyed the breakfast. We are always trying new things on it to make sure you (the guest) enjoy it. When you are ready to come back please feel free to call us at 540-464-1500 or email us directly at DLIsalesLEX@gmail.com for any additional information you may need. Thank you again!
Thank you,
Stacey DeHaven
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Inn at Hunt Ridge

Address: 25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Hunt Ridge 2.5*
Official Description (provided by the hotel):
This Virginia hotel's service & amenities enhance the historic Lexington experience! The Best Western Inn at Hunt Ridge is a stately hotel located close to historic Lexington, providing the highest service and accommodation to both leisure and business guests. Stay connected with free high speed Internet, available in every room. Be sure to take time to cool off at the indoor and outdoor pool located on the premises! ... more   less 
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Also Known As:
Best Western Plus Inn At Hunt Ridge Hotel Lexington
Best Western Lexington
Lexington Best Western

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