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“Very nice Clean Rooms” 4 of 5 stars
Review of BEST WESTERN PLUS Inn at Hunt Ridge

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BEST WESTERN PLUS Inn at Hunt Ridge
2.5 of 5 Hotel   |   25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949   |  
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Ranked #3 of 17 hotels in Lexington
Hartselle, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice Clean Rooms”
4 of 5 stars Reviewed October 25, 2013

This was a very nice clean hotel with comfortable beds. The complimentary breakfast was not up to par though. The Bananas were black, and the pans that were offered were empty, the meat greasy. We chose to eat somewhere else based on the appearance of the food.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 31, 2013
Thank you for letting us know about your stay with us. I am happy you enjoyed our rooms. I do apologize about the breakfast being lacking. I will speak with our breakfast staff about these issues to make sure they are corrected. We hope to see you again and if I can be of any help please let me know.

Jonathan Burns
GM
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209 people have reviewed this hotel

Traveler rating
    91
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    27
    21
    5
See reviews for
86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Frederick, Maryland, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 25, 2013

We stayed here because of the good reviews and the close proximity to the VA Horse Center as we had a competition there. The beds were like rocks, so very uncomfortable. The room was not cleaned the first day, asking for help at the front desk got us clean towels, and the room quickly straighten up, but the room door was unlocked and ajar upon our return later that night. The request to have a manager call me the next day resulted in nothing. Returning the second day the front desk person and housekeeping manager were very helpful and the first nights stay was comped.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 28, 2013
Thank you for taking the time to review your recent stay with us. I apologize that housekeeping did not clean your room for you. Our entire staff strives for a perfect stay and our guest’s feedback whether good or bad is extremely important to us. You were able to speak with the Front Desk Manager and our Director of housekeeping during your stay and I happy they made up for the problems during your stay.
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Louisville, Kentucky
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 24, 2013

We like to takes things on whim, so we hesitated to book a hotel on our way home from the Outer Banks. We were uncertain how long we would drive or what sights we would want to see at the last minute. After several stops and no vacancies, we happened upon this hotel. They had a room available, and we were very happy! The rooms have double beds, but they're comfortable. So comfortable, in fact, we nearly overslept the next morning! The little rubber ducks to take with you were an added bonus. My kids absolutely loved them. The front office staff was very nice as well. I couldn't have met nicer people. Even though VMI was having their parent's weekend, they didn't charge us an outrageous price. The only thing that occurred that even put a little dent on our stay was one of the staff in the breakfast area. My husband and daughter went down to see if they were still open since it was very close to closing time. As they walked into the area, a frustrated employee literally barked "We're closed!" She made no effort to be nice about it, and it was disappointing. We would definitely stay here again because it was only a minor blip.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 31, 2013
I’m glad to hear you had such an enjoyable stay with us. We have recently replaced most of our beds so I’m happy you enjoyed them. We do offer many types of ducks during the year, so please come back and collect some more. Our entire staff takes pride in their work and we strive to offer you the cleanest and most welcoming stay possible.
Jonathan Burns
GM
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Little Rock, Arkansas, USA
1 review
4 of 5 stars Reviewed October 22, 2013

We stayed at the Best Western Plus recently for a visit with our child at a local college. I was pleasantly surprised. We have stayed at other hotels in Lexington. The Best Western was clean and the room was freshly made up daily. The staff at the front desk was pleasant and helpful. We did not try the complimentary breakfast but it was certainly available. Our bed was comfortable. The shower water pressure was good. Overall a pleasant stay and we would certainly stay there again. There is plenty to do in the area and we really enjoyed a couple of the local restaurants, particularly The Southern Inn and Bistro on Main.

Stayed October 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominionLodgingSales, Director of Sales at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 25, 2013
We are glad you stayed with us and found the accommodations a pleasant surprise. We try hard here to make sure your stay with us is a pleasant one. We are glad to hear you will stay here again. We are glad you not only enjoyed our hotel but the area as well. Next be sure to check out the hotel’s restaurant, HR’s Grill. Thank you again for your review and we look forward to seeing you again.
Thank you,
Stacey DeHaven
Director of Sales
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Baltimore, Maryland, United States
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2013

The hotel is in a convenient location close to I-64 and I-81 wit easy access to downtown. The hotel was very clean, and the room had a microwave and small refrigerator that was not mentioned on their web site. The continental breakfast also included hot items (eggs, bacon, sausage), although it was served with disposable plates and plastic cutlery. We had dinner in the on-site restaurant one evening and found it to be better than the average hotel restaurant. Beer and wine were available with dinner. We will stay here again when in the Lexington area.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 31, 2013
Thank you for reviewing our hotel, we always want to hear feedback from our guests. Many of our rooms do have a refrigerator and microwave, which can be requested. We do try to offer a wide variety of both hot and cold items on our breakfast, something for everyone. While our restaurant menu isn’t large we have a good selection of quality items for dinner and wide selections of beer and wine to go along with your meal.
Jonathan Burns
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 44 cities Reviews in 44 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 18, 2013

A pleasant hotel with good bedrooms. However the complimentary breakfast was very poor and served with plastic cutlery and disposable plates. There was no alcohol available when we stayed because the hotel was waiting for a liquor licence!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 21, 2013
Thank you for taking the time to tell us about your recent stay with us. I am happy to hear that you enjoyed your stay with us in regards to your room. Our staff strives to maintain a clean and welcoming environment at all times. We often receive positive feedback on our breakfast, I am sorry you did not enjoy it. For most hotels continental breakfast is severed with both disposable plates and utensils, and they follow the guidelines set forth by Best Western. We often make changes based on the feedback we hear from our guests, and we will keep your suggestions in mind. We hope we will see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, United States
1 review
5 of 5 stars Reviewed October 15, 2013

Excellent hotel to stay in while in the area. However, note that there are 2 colleges in Lexington (VMI, Washington & Lee) plus the Virginia Horse Center. When there are events at these places, all of the hotel rates go through the roof. This hotel did offer us a discounted rate for Dec. 1, 2013 - March 1, 2014 at a very reasonable rate so we will be taking advantage of this special rate.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HuntRidgePlus, General Manager at BEST WESTERN PLUS Inn at Hunt Ridge, responded to this review, October 31, 2013
Thank you so much for staying with us during your recent visit to Lexington. There are several high demand weekends that do increase of rates during the year. We do have those listed and can always help to find slower times if needed for your visit. We hope that you will go back and see us during the winter and take advantage of our great winter special. If I can ever help with reservations or any questions please let me know.
Jonathan Burns
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn at Hunt Ridge

Address: 25 Willow Springs Road, PO Box 37, Lexington, VA 24450-2949
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn at Hunt Ridge 2.5*
Official Description (provided by the hotel):
This Virginia hotel's service & amenities enhance the historic Lexington experience! The Best Western Inn at Hunt Ridge is a stately hotel located close to historic Lexington, providing the highest service and accommodation to both leisure and business guests. Stay connected with free high speed Internet, available in every room. Be sure to take time to cool off at the indoor and outdoor pool located on the premises! ... more   less 
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Also Known As:
Best Western Plus Inn At Hunt Ridge Hotel Lexington
Best Western Lexington
Lexington Best Western

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