We just got home from our stay at this hotel. 5 Families stayed here and all had poor to terrible experiences. The rooms smelled so moldy and musty on the 3rd floor that one family had to change rooms twice before finding one that was satisfactory. We were told they had had a "humidity" problem the week before and also that the A/C had a problem. When this family went to open their window, hoping to air out the room there were scores of little red ants outside and they didn't dare.
Another family checked in and after one use of the toilet, it flooded. When they called the front desk for help, the hotel sent someone from the front desk with towels and a plunger and told them that they could clean it up. This same thing happened to another family in another room! The first family changed hotels.
Our room was musty and damp but we made do. The door handle to our room did not work correctly, though, and after asking for it to be fixed twice, we got locked out of the room for 15 minutes. We finally got it to work but they did not fix the door. We decided to check out a day early and just head home and as we were leaving, someone showed up to fix it.
When we initially brought the issue to the young man at the front desk, it was very clear that he either didn't think it was his problem or that anything would be done about it. Either he didn't care or he knew from experience that nothing would be done. When we asked the woman at the front desk the next day, she seemed more receptive to fixing the situation but still nothing happened.
When we left and spent the night at a Hampton Inn in Harrisburg last night, the difference was striking. The room smelled fresh and clean and it was bright and roomy. The desk staff was cheery and welcoming, as was the breakfast room staff and everyone we encountered working at the hotel.
We would not recommend the Best Western at Hunt Ridge and will not be staying there again.
- Also Known As:
- Best Western Plus Inn At Hunt Ridge Hotel Lexington
- Best Western Plus Inn At Hunt Ridge Hotel
- Best Western Lexington
- Lexington Best Western
- Official Description (provided by the hotel):
- This Virginia hotel's service & amenities enhance the historic Lexington experience! The Best Western Inn at Hunt Ridge is a stately hotel located close to historic Lexington, providing the highest service and accommodation to both leisure and business guests. Stay connected with free high speed Internet, available in every room. Be sure to take time to cool off at the indoor and outdoor pool located on the premises! ... more less
- Reservation Options:
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