By far the easiest check in for group travel ever. Room keys available upon a late arrival. All front desk employees courteous and efficient. Rooms are comfortable and spacious. Unusual touch with "rubber duckies" in bathroom. Good breakfast and management opened breakfast area 30 minutes early to accommodate an early departure for group. Grace is a joy to work with.

My wife, son and I were happy with this hotel. Fast check in and the lady at the front desk was very helpful. Good parking lot. Restaurants that are just a few minutes away. Breakfast was also fine. The only trouble was the 2 dogs in the next room would bark when there was any noise in the hall. We are dog people so it was ok with us....lol.

I was very pleased with every aspect of my stay. I generally try to shy away from first floor rooms. But the place was fully booked due to a conference in town. Very clean, comfortable, fresh-smelling room. No negatives at all.

Breakfast was OK - cereal was somewhat stale but a very minor complaint (I was going out to breakfast later anyway). The coffee is very good - a notch above most hotels. Nice people, too.

I would highly recommend this property for anyone staying in Lexington.

I noticed a charge on my credit card and contacted the hotel - Immediately, before I could explain the circumstances surrounding my inquiry I was told "there is nothing we can do about that". As I explained further I asked if anyone had booked a room under my name and he did check and advised me that someone had booked a room and then was a "no show" so my credit card was billed for a night for $244.19. I advised the gentleman that we had booked at a different hotel and had not booked that room. He immediately became defensive and stated that he personally remembered speaking to my husband on November 11th... Really? That date hadn't even come yet and he had encouraged him to stay at a cheaper hotel that was hosting the event that he was attending and that my husband was "persistant and insisted on staying at this hotel". I asked if there was anything we could do and he was very rude and condescending and stated that it was not his "responsibility to keep up with our transactions". Why would we want to stay at a more expensive hotel? Why if we made this reservation (apparently from the future) would we not cancel it if we had made other arrangements? He stated that normally they would work with someone but unfortunately they were booked and he could not work with me. When I asked who I could speak to about it he advised that he was the district manager and when I asked him who was above him he snidely replied "the regional manager, but thats me too, and you are going to get the same answer". He did provide me with the President's name and number who I fully intend on contacting. I understand if you can't do anything even though this may be a fraudulant charge but have you still should be respectful and courteous. Tom Ocella was not. He is a poor representation of your establishment but like he said I'm sure there is nothing you can do about that. Based on my phone conversation I will not recommend or stay at this establishment even though we visit that area frequently. I will also spread the word about your "hospitality".