We visited House Mountain Inn on a trip of B&Bs in Virginia. This was our splurge as it was very expensive but we decided it sounded so unusual and nice, that it was worth it. We were sorely disappointed. At first glance, the Inn and property are absolutely gorgeous. When we arrived, the owner provided us wine on the house and that was a very nice touch. Here is where things fell short.
We were the only guests for the night in this Inn and opted for the cheapest room (although still $$). We were in the handicap room with no hot tub which I think is one of the few without it. Now, with the rest of the Inn being completely open, what harm would it have been to get an upgrade? It would have been absolutely no cost to the owners. This was our first big disappointment. Just showed us poor customer service.
Next, the 'included' meal. We had dinner on-site as many others here have indicated and we were with one other local couple from Lexington. The owner was also the chef and waiter which got us thinking...how is this food fresh? In fact, we are nearly certain that it was all prepackaged food in the way it tasted and how it was delivered. Considering the cost of this place and the automatic 20% gratuity that was added, it just didn't add up. I don't know if this is always the norm or if it was just a slow night so not worth it to hire staff, but I don't pay hundreds of dollars for a microwave dinner.
Again, the facilities are breathtaking. It's straight out of Montana's Big Sky. But I think management needs to learn a thing or two.
- Official Description (provided by the hotel):
- Escape and discover a most unusual combination of attentiveness, solitude and satisfaction. Our 9 luxurious but casual guestrooms feature fireplaces, private hot tubs or Jacuzzi tubs, private porch, solid wood furniture, and the best bedding you can ask for. Leave the ordinary behind and immerse yourself in 0ur peaceful surroundings. We will help you enjoy and enrich your getaway by looking after all details. Come see why you will love our welcoming approach with each return visit. Spend the day relaxing or exploring Lexington's most well known mountain. Our 1,000 beautiful acres are just perfect for picnicking, meandering hikes, mountain climbing, wildlife watching, and sightseeing. Be sure to ask us about bringing your horse. End your search for the most unique setting for your next wedding or meeting. You will find we are well-equipped with the latest technology, making your gathering a success. House Mountain Inn has a variety of event facilities for groups from 10 to 150. All of which capture our rustic but elegant theme. We're Open All Year! ... more less
- Also Known As:
- House Mountain Hotel Lexington