Booked room on days inn app and called to confirm reservation at the local hotel. Asked the man if he could extend the guarantee and he asked for credit card info. I told him we were still several hours out and not sure if we would stay there and that I did not want to do that yet. He agreed and asked if I had a confirmation. I explained that I had an email on my phone. He asked about the rate in the email, and I told him what it said. I then asked about AAA, but he said he would honor whatever was on the email confirmation. He never told me what the AAA rate was. He also asked how many people, and I explained there were for of us, including my two young boys.
About three hours later, we drove quite a bit of the highway to get to this place. When we arrived around 1030p, I went in to check in. The place didn't look that great nor did it look like much opportunity for the continental breakfast included. A man had come from around back to let me in, and I'm pretty sure this was the same man I had talked to on the phone. He pulled up the reservation and asked about my confirmation. He then asked about how many people were staying. I reminded him I had already told him four. He then proceeded to tell me it would be another ten dollars for the second person. I reminded him of my confirmation and that he said he would honor the confirmation, even after already knowing there were four of us from the phone call. He refused to honor it, even when I told him I would go somewhere else instead. I was furious that he would lie to me and completely try to exploit a young family, especially when it was already late and we were quite a bit off the highway.
We went to a nearby Howard Johnson's and had a much better experience for only a few dollars more...this location was only half a mile off the highway!
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- Also Known As:
- Days Inn Lexington Hotel Lexington
- Lexington Days Inn