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“Short visit” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   2814 N. Lee Highway, Lexington, VA 24450   |  
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Ranked #12 of 16 Hotels in Lexington
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Short visit”
4 of 5 stars Reviewed 3 days ago NEW

No issues. Only stayed two nights.
The one elevator worked well and quicker than most.
Basically room was fine. Double room fridge/micro both worked! The bed was comfortable. Room was a quiet!
Breakfast was common quick breakfast. Coffee was fresh!
I would come back!

Stayed May 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    14
    19
    15
    15
    22
See reviews for
35
20
2
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
missouri
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Arrived late and left early, so basically can only comment on the room. Great rate at $89. Room and bathroom were clean. Linens clean. Beds seemed pretty comfortable - of course we were beat! Same front desk clerk from evening to early morning and very friendly. She was starting to put out a few breakfast items as we left so got to grab a few things and coffee for the road even though breakfast was not being served yet. Able to look up on my phone and got right to it - appeared to be a little isolated - didn't see much around it. But, it was late and raining, so only wanting to stop.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

A bit rundown - smell of dog in part of the room - no "do not disturb" tag in room - staff not very friendly - no worth 3 so give it a 2 rating - breakfast wAs ok but no one cleaned the tables - that is even wiped but staff was standing around aaaassSsssss

Stayed May 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derin123, General Manager at Quality Inn & Suites, responded to this review, 1 week ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Derin Gandhi
General Manager
Quality Inn & Suite, Lexington, VA
540-463-6400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburn, Virginia
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

When we travel to Lexington the Quality Inn is usually one of the two hotels that are our go to hotels. Aside from being an older property, I have had good experiences with this hotel until my stay this past weekend. When I walked into the room upon check in I was a little concerned to see that we had a room that adjoined to another with an inch plus of space from floor to door. Luckily 2 out of the 3 nights we stayed we either didn't have a next door neighbor or they were quiet as a church mouse. The last night we stayed it was a completely different story with our neighbors, loud sex, barking dogs and then the neighbors yelling at the dogs. Not to mention the light that was shining from the adjoining room to ours... luckily I could fix that with a towel, however I couldn't quite muffle the sound. Be cautious when walking into your room to make sure you don't have this light/sound gap issue. Otherwise comfortable beds and an overall nice hotel, just not ideal if you have noisy neighbors.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derin123, Manager at Quality Inn & Suites, responded to this review, 4 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Front desk manager
Quality Inn and suites
5404636400
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Top Contributor
243 reviews 243 reviews
50 hotel reviews
Reviews in 118 cities Reviews in 118 cities
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed April 15, 2015

For a king suite, our room was much smaller than most suites at other Choice Hotels. The bed was comfortable enough but the four pillows were rather small. The bathroom was clean and there were ample towels. The sleeper sofa was very comfortable with plenty of room for two to sit. If you are considering staying at this property, be aware that while this is a “pet friendly” facility, they do NOT dedicate certain rooms for guests with pets. They allow pets in ANY room in spite of us being told pets are limited to certain floors, and never any pets in suites. Being highly allergic to dogs, they put my health at risk by allowing dogs in any hotel room. Furthermore, the guest in the adjacent room had a dog that barked throughout the night and kept us awake. We complained to the front desk in the middle of the night but since they were fully occupied, no other room was available. While the accommodations were comfortable enough, the room rate was too pricey for what we got and this pet friendly kennel does not warrant a favorable recommendation. Management did comp our room for which we were very appreciative.

Room Tip: Be aware of pet friendly rooms throughout hotel
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  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derin123, Manager at Quality Inn & Suites, responded to this review, April 17, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
Front desk manager
Quality Inn and suites
5404636400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flemington, New Jersey
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 30, 2015

Although the price was right, it needs updating badly. Musty smell, old spider webs on the walls and ceiling. Got rid of a couple of stink bugs in the process. The receptionists were friendly, but difficult to understand. Great location though and the bed was comfortable.

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derin123, General Manager at Quality Inn & Suites, responded to this review, April 1, 2015
Thank you for bringing your concerns to our attention. We are sorry to hear that you did not have a satisfactory stay at our hotel and sincerely apologize for the inconvenience you encountered. We wish you could have informed us during your stay so we could have taken measures to move you to a different room or address the issues immediately. However, once you reported the problems at checkout, management immediately took action with the help of housekeeping & maintenance staff to fix the problems. We once again apologize for the inconvenience and sincerely hope you will provide us another opportunity to serve you


Derin Gandhi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Covington, Virginia
1 review
5 of 5 stars Reviewed March 22, 2015

I booked this room for my 12 year"s old birthday, all he wanted was a indoor pool. This hotel was great for us. Right off the interstate easy to get in and out of. The Drive-In was right up the road (we had to go, loved it). When we checked in the guy checking us in was very helpful, he suggested places for dinner. He even told us a little about the area. This hotel was very reasonably priced, clean and well kept. My family loved the heated in door pool, the only thing is there is no restroom near the pool. The fitness area was clean and all equipment in good working order. I enjoined the fact that there was fresh coffee and apples (that my kids enjoyed) all night in the lobby. Ever time we came through the lobby we was greeted with a smile .Full hot breakfast, pancakes,eggs, sausage links, sausage gravy, biscuits plus cereal, yogurt and more. Very pleased ! At check out the young lady (Meredith) was very nice to me and my kids!! The staff really made this stay a great one. I will be back !!!!!

Room Tip: We stayed on the fourth floor
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derin123, Manager at Quality Inn & Suites, responded to this review, March 25, 2015
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Thank you so much for your lovely comments. They always encourage us to perform even better. We look forward to having you as our guest again. Thank You


Sincerely,

Derin Gandhi
General Manager
Quality Inn & Suite, Lexington, VA
540-463-6400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 16 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Lexington
Americas Best Value Inn Lexington

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