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“Not used to this lack of "Quality"” 2 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   2814 N. Lee Highway, Lexington, VA 24450   |  
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Ranked #12 of 17 Hotels in Lexington
Gahanna, Ohio
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Not used to this lack of "Quality"”
2 of 5 stars Reviewed June 9, 2014

The facility needs a major renovation. Not sure where to start. The staff were friendly, courteous and met our needs. The continental breakfast was adequate. We rented three rooms for our family so we saw little difference in the quality in each room - so it was not just one bad room - all three were similar. Some of the issues: toilets did not flush properly, broken tub stopper, difficult to lock doors (looked as if the doors had been jimmied open at some time), only one side of a two room passage could be secured (family so we lived with it), seats of cloth chairs stained, squashed bugs on walls, one stairwell had a strange (foul) smell. I will be contacting the parent company to lodge a complaint.

Room Tip: Have nothing to offer.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    9
    17
    14
    13
    22
See reviews for
32
15
2
6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Falls Church, Virginia
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 30, 2014

We were enroute to Kentucky and stayed the night - hotel was better then expected. Only issue was the morning buffet - no waffle machine like Comfort Inns. Staff was courteous and hotel clean and well taken care of.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Top Contributor
93 reviews 93 reviews
15 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed May 28, 2014

we needed an extra nite in lexington and this was the last place we could get do to busy week in lexington, va. rooms were in major need of updating. did not like the lack of cleanliness of the room. the staff was cordial, and we had no major issues, but fore the money we should have felt more comfortable.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Poolesville, Maryland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 18, 2014

We stayed here while attending the Route 11 dance festival. The rooms had stink bugs in them and the bedding seemed really old. The hotel itself is really old and needs updating. We stayed one night and then moved to the Best Western Plus Inn which was MUCH nicer.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2014

Pretty much a stink bug infestation, hot and humid, and poor quality wifi. The service was poor and the entire hotel looks very outdated. The mini fridge contained what looked like spoiled milk, but I can't be sure. Sufficient to say, this hotel does not live up to it's name.

Stayed April 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthews, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 10, 2014

Full disclosure, I was traveling with family that paid for the hotel using Choice points. We were visiting family in the area and they needed a hotel they could use with their points, so I can't really speak for the value of the hotel, but the rate listed was $79.99 at the time we went. That seems to fit about right.
The hotel sits right off the interstate and seems to be a decent place to one to stop if they are traveling or moving. We talked to a lot of folks at breakfast that were moving either from the North, or moving up from the South. Most seemed to be happy with their choice of hotel.
The property is very old and really needs an update. I had a toddler with me and wish I could have taken him to the indoor pool, but it really didn't seem all that nice. We also had an issue that on the second day with our chamber maid. She asked us if we wanted more towels, and we said yes; however, when we returned at night, the new towels were there - with the old, and the room hadn't been cleaned at all. The beds hadn't even been made. However, we didn't mention this to the front desk in the morning because the front desk staff was so nice to my toddler. They sort of entertained him while I ate. These were some of the nicest people I've had the pleasure of having as hosts that I even feel bad to mention the problem with our room not being turned over. Also, speaking of the room, with having the need to charge cell phones and tablets these days, there were very few electrical outlets to be found. Especially by the bed nearest the door. I had to use the outlet near the HVAC unit.
Otherwise, this was a good hotel to stay in. I would probably choose this hotel again on a return trip, although I would prefer more outlets in the room and a better pool area for kids.

Room Tip: Bring an extension cord or charging hub if you have multiple devices to charge.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Manitowoc, Wisconsin
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 23, 2014

We used this hotel for a stop over on our way to virginia beach. It was about 4 miles off the highway but this was ok as it was clean and well kept. The staff was friendly and helpful to us and the beds were very nice and comfortable.

Room Tip: They are queen beds in the double rooms
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Hotel Lexington
Quality Inn And Suites
Americas Best Value Inn Lexington

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