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“Great front desk service and breakfast” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   2814 N. Lee Highway, Lexington, VA 24450   |  
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Ranked #12 of 17 Hotels in Lexington
Matthews, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great front desk service and breakfast”
3 of 5 stars Reviewed April 10, 2014

Full disclosure, I was traveling with family that paid for the hotel using Choice points. We were visiting family in the area and they needed a hotel they could use with their points, so I can't really speak for the value of the hotel, but the rate listed was $79.99 at the time we went. That seems to fit about right.
The hotel sits right off the interstate and seems to be a decent place to one to stop if they are traveling or moving. We talked to a lot of folks at breakfast that were moving either from the North, or moving up from the South. Most seemed to be happy with their choice of hotel.
The property is very old and really needs an update. I had a toddler with me and wish I could have taken him to the indoor pool, but it really didn't seem all that nice. We also had an issue that on the second day with our chamber maid. She asked us if we wanted more towels, and we said yes; however, when we returned at night, the new towels were there - with the old, and the room hadn't been cleaned at all. The beds hadn't even been made. However, we didn't mention this to the front desk in the morning because the front desk staff was so nice to my toddler. They sort of entertained him while I ate. These were some of the nicest people I've had the pleasure of having as hosts that I even feel bad to mention the problem with our room not being turned over. Also, speaking of the room, with having the need to charge cell phones and tablets these days, there were very few electrical outlets to be found. Especially by the bed nearest the door. I had to use the outlet near the HVAC unit.
Otherwise, this was a good hotel to stay in. I would probably choose this hotel again on a return trip, although I would prefer more outlets in the room and a better pool area for kids.

Room Tip: Bring an extension cord or charging hub if you have multiple devices to charge.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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77 reviews from our community

Traveler rating
    11
    17
    14
    13
    22
See reviews for
32
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Manitowoc, Wisconsin
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2014

We used this hotel for a stop over on our way to virginia beach. It was about 4 miles off the highway but this was ok as it was clean and well kept. The staff was friendly and helpful to us and the beds were very nice and comfortable.

Room Tip: They are queen beds in the double rooms
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
61 reviews 61 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 3, 2014

This was our last night on the road, and the hotel is located just off the Interstate. It was clean and the beds were comfortable. We were traveling with a pet, and all the rooms were only accessible through the lobby and interior hallways. This is not a complaint for us, but may be problematic for other travelers with dogs that have problems with stairs or elevators. There were two restaurants at this interchange, but most were at the previous exit, just a few miles away.

Room Tip: If you are traveling with a dog, all of the room access is through the lobby and interior hallways...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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JULIAN
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 7, 2014

Before I could utter a single word the desk clerk turned me away. Said that no one from housekeeping had shown up to work in two days and there were no rooms to rent. He said try Howard Johnson on the hill next door, the one with horrid reviews!!

Stayed January 2014, traveled on business
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Spartanburg, South Carolina
Top Contributor
157 reviews 157 reviews
153 hotel reviews
Reviews in 140 cities Reviews in 140 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed December 2, 2013

Staff very helpful and attentive. The room was spacious, clean, and comfortable but dated for my taste. The breakfast area is very small and the food itself is not as good of a selection as many of the other Choice Hotels I have stayed at. The pool wasn't bad but did seem really old. The fitness center needs all new equipment as the current equipment is REALLY old. Would stay here again but prefer the Sleep Inn in town better

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Elizabeth City, North Carolina
1 review
1 of 5 stars Reviewed October 19, 2013

room was full of bugs, called front desk, they said they would send someone up to vacuum them up, 1 hour later they show up, bugs everywhere, went to front desk to see what else they would or could do,,,,, I was told " to deal with it or leave" ,,when we checked in and before unloading car we went to indoor pool to look around , hall to pool had stron mold smell we should have left then,,,, walmart few miles down road , go buy a tent and sllep on side of road you will be happier

Room Tip: ask to stay in cleaning supply room , at least you will have something to clean with before you lay...
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Virginia Beach, Virginia
Senior Contributor
24 reviews 24 reviews
Reviews in 4 cities Reviews in 4 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 16, 2013

We stayed at the Lexington VA Quality Inn while visiting realitives and really enjoyed it. All employees made our stay very pleasant, especially Paul Gandmj. The housekeepers were also wonderful. They have a great breakfast every morning also. It is definitely a Quality place to stay and they aim to please. We look forward to staying there again. Paul also suggested some great restaurants.

Room Tip: We called the 800 number to reserve our room as we needed a handicapped room. It was very nice, quie...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 80
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Also Known As:
Quality Inn And Suites
Quality Hotel Lexington
Americas Best Value Inn Lexington

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