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“Very, very pleased with our stay!” 4 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   2814 N. Lee Highway, Lexington, VA 24450   |  
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Ranked #12 of 17 Hotels in Lexington
Madison, North Carolina, United States
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Very, very pleased with our stay!”
4 of 5 stars Reviewed July 7, 2013

We visit the VHC frequently and forgot to make reservations at any hotel before arriving for a large horse show. By chance we stopped by the Quality Inn and they indeed have a room available. Although the room had not been cleaned yet from the previous guests, they checked us in and offered beverages until the staff could get the room ready. We were concerned the room was located near the elevators and lobby but it was quiet as could be and very, very comfortable and clean. The staff was very friendly and offered extra towels and were quick to bring a roll-out bed when we asked for one. The breakfast area was very clean however a bit small. The food items were delicious with the hot items hot and the pastries fresh. We plan on making this our go to hotel in the future even though it is several miles further from the horse complex than other hotels. Definitely enjoyed our stay.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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77 reviews from our community

Traveler rating
    11
    17
    14
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    22
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32
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Colchester, Vermont
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 2, 2013

This hotel is conveniently located just off I-81. The front desk clerk was filling in. She is normally a housekeeper. However, she was the most helpful individual, patiently answering customer questions, efficiently getting people checked in, and offering very helpful advice on nearby places to eat.
We were very pleased with our room. It was a good size, clean, and we had a restful night before continuing on our travels the next morning. The hotel has a decent indoor pool and a nice breakfast the next morning. We were impressed with our one night stay.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia, United States
1 review
1 of 5 stars Reviewed May 14, 2013

My wife and I have been to many hotels in many countries and this hotel defines the word "crap." First and foremost, when I called this hotel to make a reservation they tried to charge me $20.00 MORE than the normal rate because I asked for the military/government rate, which is treasonous in my books. So through an unfortunate chain of events we ended up staying at this freedom hating communist establishment which led to unveil their true specialty, having the worst staff and customer service ever. Zero compassion for their job nor the desire to help/work with their customers in anyway. The cherries on top were beds hard as rock and the whole place smelt like an ashtray. I know people think the smoking rooms and pets are a perk, but the only reason why they allow it is because there is little you could do to the rooms that could make it worse. Lastly, not the hotel's fault, but there is zero cell phone service so you can't write horrible reviews about the place while sitting uncomfortably in their smelly rock hard beds. Find a nice sharp rock and use it as a pillow in the middle of the parking lot, you'll wake up happier in the end.

Room Tip: There is a Howard Johnson adjacent to this hotel that our friends stayed at and loved it, GO THERE!
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 13, 2013

I should have checked tripadvisor. Renovation not successful. Bathroom terrible. Sink does not drain, mold and dirt everywhere. Towel rack is loose and hair dryer needs replacing. TV has poor picture. I believe that this stay has convinced me to give up on choice properties; encounters like this are too frequent.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 6, 2013 via mobile

Probably the worst hotel experience I've had. The room was filthy when I checked in-sticky bathroom counter, crumbs and thick dust on every surface on the bedroom. The staff was terrible as well. When I checked out as quickly as possible the next day, a customer in front of me was telling the staff she was covered in bites from something in her room. The staff person clearly didn't want anyone to hear her and began to scream -truly scream- at the customer telling her she shouldn't have put the "do not disturb" sign on her door or housekeeping could have gotten rid of any 'spiders'.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

Nice room for the price..had rooms that let you smoke in..Also take pets. A nice breakfast buffet. Its location is off rt 81, near Lexington Virginia.I would stay there again.
well i guess im not up to 200 characters. So BLAH BLAH BLAH BLAH BLAH.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Kentucky
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed April 29, 2013 via mobile

Having stayed at this chain before with great experiences, two of my friends and myself booked here. It's location to downtown was perfect (5 mins away) and we where only staying for two nights. Driving up to it, I thought WOW, little run down on the outside. Had the appeal of a minimum security prison. The greeting from the front desk people was less than friendly, not to mention very unprofessional looking. So, as you do before opening a hotel door... Pray!!! The smoke smell just about knocks you over. It almost looked like they where going to try and update and ran out of money. Decent sized bathroom with granite counter but the floors where covered in years of use. Shower pressure not bad but the surroundings where falling apart. There's a frig, microwave and tiny coffee pot( in bathroom?) the beds actually looked new where ok! Now, for the rest..curtains, walls, windows where so nicotine stained you could wipe tar off the walls. The windows did not close all the way up top so bugs flew in. Tv is basic channels. Carpet is scary..the day we left found thousands of ants around the wall base. We where there for two nights and nobody came to clean or refresh coffee, towels etc..??? We where on a very tight scheldule with not a lot of downtime to change places. OH, there is a really good tex mex restrauant across the street. Pricey and slightly slow service but very pleasantly surprised. So at the end of the day, for $85+ a night , you can do much better somewhere else!!! Happy Hotel Hunting!!!

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 2814 N. Lee Highway, Lexington, VA 24450
Phone Number:
Location: United States > Virginia > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Hotel Lexington
Quality Inn And Suites
Americas Best Value Inn Lexington

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