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“Leesburg VA Best Western” 4 of 5 stars
Review of BEST WESTERN Leesburg Hotel & Conference Center

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BEST WESTERN Leesburg Hotel & Conference Center
2.5 of 5 Motel   |   726 East Market Street, Leesburg, VA 20176   |  
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Ranked #3 of 7 Hotels in Leesburg
Bend, Oregon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Leesburg VA Best Western”
4 of 5 stars Reviewed November 14, 2013

Leesburg BW Hotel and Conference Center was a very convenient and restful location for our trip to that area. It is quiet, the breakfast was varied and ample, and the staff was very considerate. And the price was right.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 2, 2013
Thanks so much for your review of your stay with us. We love hearing that you found our hotel to be convenient, restful and quiet! The perfect "recipe" for a great night's rest! We are also happy to hear that you enjoyed our complimentary hot breakfast buffet in the morning. This is a big hit with many of our guests. Our staff really enjoys getting our guests' day off to a great start with a nice hot breakfast and friendly service.

Thank you again for sharing your positive feedback. We hope to welcome you back again soon!
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168 reviews from our community

Traveler rating
    72
    57
    20
    12
    7
See reviews for
51
35
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
hampton, United States
1 review
3 of 5 stars Reviewed November 5, 2013

Found the hotel nice yet when we got to the room we found some bugs and the bath tub plug didn't work. We did not report this even though we should have. Our stay was nice but would have liked it to be cleaner. As I have said the staff was very nice and answered all our questions and gave us directions to where we wanted to go.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 3, 2013
Thank you for your feedback regarding your recent stay. We appreciate the nice compliments regarding the service that you received from our staff. We would like to apologize that there were some oversights in the cleaning and preventative maintenance of your guest room. We are so sorry that we were not aware of these problems during your stay so we could correct them for you. We take pride in providing “squeaky clean” rooms for our guests. We have shared your feedback with our housekeeping and maintenance management and staff. Our team takes all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns. We sincerely hope that you will consider staying with us again the next time you visit Leesburg so we can have the opportunity to exceed your expectations.
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Leesburg, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 28, 2013

Unfortunately my stay here was not good at all. The hotel smelled horrible, there were dogs running all over the place and there was a lot of yelling at night...I would not reccomend this Best Western again and that is unfortunate as I stay at Best Westerns a lot!

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 20, 2013
Thank you for your review. We were so sorry to hear that your stay was not satisfactory and appreciate your taking the time to let us know. We are a pet friendly hotel and have found that the pet owners that stay with us by and large are very respectful of guests that are not traveling with pets and are happy to adhere to our pet policies which include being present with and maintaing control of their pets at all times. Additionally, when we are made aware that guests are behaving in a noisy fashion that is disturbing to other guests we quickly seek to remedy the situation. Our goal is that every guest enjoys their stay in all aspects and we apologize that this was not your experience and do hope that you will reconsider staying with us again in the future.
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Brooklyn, United States
1 review
5 of 5 stars Reviewed October 28, 2013

Spent four nights here for a training session at a nearby horse ranch. The staff is friendly,they provide a great breakfast, and it was an overall comfortable stay! For a first time visit to Virginia, the staff made me feel at home with great hospitality.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 2, 2013
Thanks so much for staying with us while you were in town for your training session. It was our pleasure to provide you with great Southern hospitality during your first visit to Virginia! Thank you so much for your nice compliments regarding our friendly staff and great breakfast. We are so happy to hear that we made you feel at home - that is our number one goal!

We hope to be able to welcome you back in the future. Thank you very much for sharing your positive experience with the TripAdvisor community.
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Fairbanks, Alaska
Top Contributor
61 reviews 61 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed October 11, 2013

Room was not up to par for BW. Most disturbing were stink bugs-dirt in drawers and ketchup on door trim. Checked in late with my elderly mother so could not change rooms. Staff did not really seem to care.

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 20, 2013
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have shared your comments with our housekeeping staff and management team and requested they review their room inspection procedures. We apologize that the staff did not portray the level of concern we would expect them to when hearing that a guest is disappointed in their stay. Thank you again for your feedback and we hope that you will consider staying with us again in the future.
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Springfield, United States
1 review
2 of 5 stars Reviewed September 23, 2013

My husband and I came into town for a good friends wedding. All of the other hotels in the area were booked solid so we lucked out with a room at the BW. The outside is old and outdated but the lobby was moderately nice-it looked like it had been remodeled in the last few years. The couple in front of us had booked a nonsmoking room-and they were told that because they did not directly book through the hotel website their room had been changed to a smoking room and there was nothing else available for them. We, thankfully, still had a non smoking room but the entire hallway and our ROOM stunk. It was really gross and all of our clothes stunk like smoke when we left the next morning. I would not recommend this hotel to non smokers for sure. yuck.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah H, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 20, 2013
We appreciate your taking the time to write a review about your stay. While it is difficult to hear that a guest's stay has been less than satisfactory all feedback is taken very seriously so that we can ensure future guests do not experience the same concerns. As you noted, our hotel has received many upgrades in the last few years and in an effort to better accommodate our guests that do not smoke, we are trying to move towards a smoke free environment by placing our smoking rooms in an area less frequented by non-smoking guests. Part of this endeavor to eliminate smoking odor includes recent re-carpeting of most of our guest rooms. Thank you again for your feedback and we hope that you will stay with us again in the future.
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Milford, United States
1 review
5 of 5 stars Reviewed September 23, 2013

the service, comfort, convenices and courtesy of the staff were all excelent. I would stay here again if I was in the area. I think they force you tomake this review longer than necessary; I said all i had to say but it won't accept mypost unless it is longer and i really have nothing else to say. thi is a good hotel, stay there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, December 2, 2013
"Wonderful Stay" is such an awesome way to start a review! We are so happy to hear that you enjoyed the comfort and convenience of our hotel and the courteous service that you received from our staff! Thanks so much for being patient with the review site so you could share your positive experience with others in the TripAdvisor community. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Leesburg Hotel & Conference Center

Address: 726 East Market Street, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Leesburg Hotel & Conference Center 2.5*
Number of rooms: 99
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Also Known As:
Best Western Leesburg Hotel Leesburg
Leesburg Best Western

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