We arrived after taking some time to find the place. There are no signs on the road, only on the side of the building – which is blocked by trees. The staff member was friendly at check in – however let me say, there is no dress code at this place… We went to our room, which was eh – OK. The bed just had a typical sheet, and a thin ‘blanket’. The room did have a flat screen tv, which was on the dresser, which means to watch it you had to turn to the right and be looking down. The room had a small fridge and microwave – nice.
Everything seemed old to me – maybe not necessarily old, but the building itself was definitely old. The carpet definitely needs to be replaced and was separating from the (bathroom) door way. The carpets in the whole place should be replaced!
Our bathroom was OK. The toilet seat was broken-not attached-missing bolts, and kept falling off. Three times throughout our stay, my husband had to open up the toilet and do something with the stuff in there (nasty) because the toilet wouldn’t flush. They left us with the same soap for our 4 night stay and never replaced them. Never replaced the laundry bag or ice bag. One morning we came back to some used men’s Axe body wash on our counter – which was NOT ours. Another morning we came back to our garbage bag full of old garbage sitting up on the desk.
The free breakfast was (below) typical. Granted it is nice they offer it, but it didn’t seem fresh. The pool is nice. Parking was ok, however there were a bunch of electricity trucks they just seem to park on their property.
I wouldn’t stay again. Maybe it’s because once I got there and didn’t like the place, I went to bedbugregistry.com and they were listed on there (from 2011).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback regarding your stay at our hotel. We would like to sincerely apologize that your guest room did not meet your expectations. We have high standards for cleanliness and preventative maintenance of our guest rooms and the public areas of the hotel. Unfortunately, we seemed to have really missed the mark with your stay with us. We have shared your specific feedback with our housekeeping and maintenance staff. Our staff and management take all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns. Each year, we complete updates to the hotel and the guest rooms in order to keep the hotel up-to-date.
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We have also reviewed your breakfast comments with our breakfast hosts. We are so sorry to hear that you did not enjoy the complimentary hot breakfast buffet. The majority of the feedback from our guests regarding the breakfast buffet is very positive. Guests really love the variety of the foods and the value that the breakfast provides during their stay with us.
Again, we truly appreciate your honest and detailed feedback as this helps us to improve the experience for our future guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.