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“Great service” 4 of 5 stars
Review of BEST WESTERN Leesburg Hotel & Conference Center

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BEST WESTERN Leesburg Hotel & Conference Center
2.5 of 5 Motel   |   726 East Market Street, Leesburg, VA 20176   |  
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Ranked #4 of 7 hotels in Leesburg
St. John's, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Great service”
4 of 5 stars Reviewed June 3, 2013 via mobile

We stayed here for 5 nights and used the hotel as home base for the Destnation Race's Leesburg Half Marathon and wine tours. The service was super, the place very well kept and clean. With breakfast included and transport provided for travel in the general area, the value for money is exceptional. We agree with other raters that the walls are thin and the climate control loud.
Although not the most modern of hotels, i Would certainly stay here again.

Stayed June 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, June 28, 2013
Thanks so much for staying with us while you were in town for the Leesburg Half Marathon and wine tours! We are so pleased to hear that you found the service from our staff to be super and the hotel to be well kept and clean. Providing great service and a clean hotel are two of our top priorities. We also love hearing that you felt that the hotel was an exceptional value....that is so important for travelers these days! Many of our guests really love our complimentary hot breakfast buffet and the convenience of the shuttle service.

Thank you again for staying with us and for taking the time to share your positive experience with others on TripAdvisor. We hope to welcome you back again soon!
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153 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Westfield
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed June 2, 2013

This was a decent place. Even though the staff was wonderful and it was very clean, I could not give it 5 stars. This was because of the super thin walls, difficult climate control in the room (super loud and either very cold or too hot) and ridiculously loud guests yelling in the halls all night. Needless to say, I did not sleep well even though the beds were very comfy. Didn't get to use it, but pool looked nice outside. Breakfast had a nice variety and was also staffed by a nice and helpful woman.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Fear, North Carolina
Top Contributor
61 reviews 61 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 23, 2013 via mobile

I think I could tell you the conversation from the room next door. Very Annoying. I've stayed in motel 6 that were better look elsewhere. The staff was ok. Other guest were grilling in the parking lot.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesburg, Virginia
1 review
5 of 5 stars Reviewed May 21, 2013

I had to book a room at the last minute for an extended stay. The front desk agent, Yarona, was extremely accommodating, friendly, knowledgeable and enthusiastic. She really made the difference for a weary traveler.
My room was clean, the bathroom perfect and my bed quite comfy. Free Wi-Fi and a plentiful breakfast, each a welcome bonus.
I highly recommend checking in here, especially with a friendly greeting from Yarona.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, May 24, 2013
Thank you so much for your review of your recent stay at our hotel. We are so pleased to hear that Yarona gave you such a warm and enthusiastic greeting. Welcoming our guests to the hotel as if they were a guest in our own home is one of our top goals. We are so happy to hear that you had this experience! We are thrilled that your room was clean, bed was comfy and you enjoyed the free wireless internet access.

Thank you again for sharing your positive experience with others on TripAdvisor and for your positive recommendation. We hope to welcome you back for another visit soon!
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East Meadow, New York
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 7, 2013

We stayed here for 2 nights since a friend reserved a block of rooms for her wedding. The property was nice, and the staff was friendly. The complimentary breakfast had a nice selection of hot and cold foods.

We didn't like the fact that there was no bar on the premises. Also, we had asked for a King room on the top floor when reserving the room, and when we got there we had been given a room with 2 double beds on the main floor. They said there was no note of this in our reservation.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, May 27, 2013
Thank you for your review of your recent two night stay at the Best Western Leesburg for your friend’s wedding. We would like to apologize again that we were not able to accommodate your room location request. However, we are happy to read that overall you enjoyed your stay and found our staff to be friendly and you were pleased with the selection of foods provided on our complimentary hot breakfast buffet. While we do not have a restaurant/bar on-site at the hotel, there is a great variety of restaurants and bars within a short drive of the hotel.

Thank you again for taking the time to share your experience on TripAdvisor. We hope to welcome you back again soon.
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Reston, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 23, 2013

Even though I have never stayed here, I had to share the negative experience that I had trying to book this hotel for an upcoming wedding. I submitted an RFP through HotelPlanner.com and promptly got a decent rate back. It all went downhill from there. I sent inquiries, emails, and voicemails to their point of contact and received no response. The last straw was when I left a voicemail to their Sales Director (or whatever her title is) and the voicemail stated: "Please leave me a message and I will get back to you at my earliest convenience." Um, no lady, "earliest convenience" is used for when YOU will get back to someone. I am sure this wasn't your intention, but that cutesy little phrase was basically a hoity-toity way of saying that you'll call me back when you feel like it. (Which she didn't, BTW. And yes, my voicemail was polite and did not mention her faux pas).

I know there's a lot of folks out there who probably think I'm being unreasonable or a "bridezilla" for nitpicking over a voicemail recording, but it just irks the crap out of me when people use that term thinking they are sounding professional when they actually sound like a pompous idiot.

My fiance and I were in the area to see if maybe we could drop in on them to get a quick tour and possibly see if this woman's earliest convenience had arrived yet. We took one look at the place and decided against it. It stuffed back in this dank corner of a parking lot and we figured the inside probably wasn't that great either. I'm not one to judge a book by its cover, but the lackluster exterior, hole-in-the-wall location that would be hard for out of town guests to find, combined with the lack of responsiveness from this place sealed the deal. We ended up going with a hotel that was a little more pricey but actually returns calls and is in better shape aesthetically.

I gave them two stars because who knows, the hotel interior and guest experience might not be so bad if you can actually get them to respond.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, April 29, 2013
We would like to thank you for submitting an inquiry through HotelPlanner and we are pleased that you received a prompt response to your initial request for rates and availability. We would like to apologize for the delay that you experienced when reaching out to our sales department for additional information.

We are so sorry to hear that when you came to the hotel you chose not to come in for a tour. As you can see from many of our previous reviews, the majority of our guests are very pleased with the guest rooms, hotel amenities, service from our staff and the location of the hotel. Many guests find our location, being set back from the main road, provides a much more quiet and restful experience.
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new york city
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2013

Good value, good location, very clean and updated. Includes a nice breakfast. This is a business hotel with many amenities around - a couple of mall, all the stores & restaurants you would need. 5 minutes from downtown. I fine choice for a place to stay for a few days.

Stayed March 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, April 27, 2013
Thank you for your review of your recent stay with us. We are so pleased that you found our hotel to be a good value, in a good location, very clean and updated. What wonderful compliments! We are thrilled to hear that you enjoyed all of the great shopping and restaurants within a short drive of the hotel. Leesburg Corner Premium Outlets is always a big hit with our guests that want to do some serious shopping. Downtown Leesburg also offers a great variety of restaurants and cafes, shopping and art galleries.

Thank you again for taking the time to share your positive experience with others on TripAdvisor. We look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Leesburg Hotel & Conference Center

Address: 726 East Market Street, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Leesburg Hotel & Conference Center 2.5*
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Also Known As:
Best Western Leesburg Hotel Leesburg
Leesburg Best Western

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