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“Don't book this place for a wedding.” 2 of 5 stars
Review of BEST WESTERN Leesburg Hotel & Conference Center

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BEST WESTERN Leesburg Hotel & Conference Center
2.5 of 5 Motel   |   726 East Market Street, Leesburg, VA 20176   |  
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Ranked #4 of 7 hotels in Leesburg
Reston, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Don't book this place for a wedding.”
2 of 5 stars Reviewed April 23, 2013

Even though I have never stayed here, I had to share the negative experience that I had trying to book this hotel for an upcoming wedding. I submitted an RFP through HotelPlanner.com and promptly got a decent rate back. It all went downhill from there. I sent inquiries, emails, and voicemails to their point of contact and received no response. The last straw was when I left a voicemail to their Sales Director (or whatever her title is) and the voicemail stated: "Please leave me a message and I will get back to you at my earliest convenience." Um, no lady, "earliest convenience" is used for when YOU will get back to someone. I am sure this wasn't your intention, but that cutesy little phrase was basically a hoity-toity way of saying that you'll call me back when you feel like it. (Which she didn't, BTW. And yes, my voicemail was polite and did not mention her faux pas).

I know there's a lot of folks out there who probably think I'm being unreasonable or a "bridezilla" for nitpicking over a voicemail recording, but it just irks the crap out of me when people use that term thinking they are sounding professional when they actually sound like a pompous idiot.

My fiance and I were in the area to see if maybe we could drop in on them to get a quick tour and possibly see if this woman's earliest convenience had arrived yet. We took one look at the place and decided against it. It stuffed back in this dank corner of a parking lot and we figured the inside probably wasn't that great either. I'm not one to judge a book by its cover, but the lackluster exterior, hole-in-the-wall location that would be hard for out of town guests to find, combined with the lack of responsiveness from this place sealed the deal. We ended up going with a hotel that was a little more pricey but actually returns calls and is in better shape aesthetically.

I gave them two stars because who knows, the hotel interior and guest experience might not be so bad if you can actually get them to respond.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, April 29, 2013
We would like to thank you for submitting an inquiry through HotelPlanner and we are pleased that you received a prompt response to your initial request for rates and availability. We would like to apologize for the delay that you experienced when reaching out to our sales department for additional information.

We are so sorry to hear that when you came to the hotel you chose not to come in for a tour. As you can see from many of our previous reviews, the majority of our guests are very pleased with the guest rooms, hotel amenities, service from our staff and the location of the hotel. Many guests find our location, being set back from the main road, provides a much more quiet and restful experience.
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153 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
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English first
new york city
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2013

Good value, good location, very clean and updated. Includes a nice breakfast. This is a business hotel with many amenities around - a couple of mall, all the stores & restaurants you would need. 5 minutes from downtown. I fine choice for a place to stay for a few days.

Stayed March 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, April 27, 2013
Thank you for your review of your recent stay with us. We are so pleased that you found our hotel to be a good value, in a good location, very clean and updated. What wonderful compliments! We are thrilled to hear that you enjoyed all of the great shopping and restaurants within a short drive of the hotel. Leesburg Corner Premium Outlets is always a big hit with our guests that want to do some serious shopping. Downtown Leesburg also offers a great variety of restaurants and cafes, shopping and art galleries.

Thank you again for taking the time to share your positive experience with others on TripAdvisor. We look forward to welcoming you back again soon!
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Georgetown
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 15, 2013

We needed a hotel near Leesburg because we were attending a wedding at Whitehall Manor. The closest hotels are in Leesburg and we opted for Best Western because they were one of the only ones that allow dogs. We were delighted with the hotel. The rooms are spacious and clean. They have non-smoking rooms and because we were traveling with a dog, they gave us a corner room. There was easy access to go outside through a side door that the hotel key worked on. That way we didn't have to walk through the lobby with the dog when we needed to walk her. The staff were friendly and helpful. The surrounding side street neighborhood had some walking areas where we could walk the dog. the hotel provided free popcorn in the afternoon. The breakfast was very good and choices of scrambled eggs, bacon, cereals, pastries, fruit, yogurt, were very substantial. Despite the location near the highway, the hotel was quiet. I also liked that the tv remote was sanitized. All in all, we found this hotel to be a good find for the money and highly recommend it if you are going to be in Leesburg and need a place to stay with a dog.

Room Tip: If traveling with a pet, request an end corner room on the first floor near one of the exits so that...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, March 18, 2013
Thanks so much for your review of your recent stay at our hotel. We are so happy that we were able to provide you with pet-friendly accommodations near your wedding destination. It was also great to hear that both your room location and our neighborhood were convenient for taking your dog out for walks.

We love hearing that you were delighted with the hotel and found the rooms to be spacious and clean and our staff to be friendly and helpful! We are pleased to read that you enjoyed the complimentary hot breakfast buffet in the morning and the popcorn in the lobby in the afternoon.

Thanks so much for sharing your experience with others and for the positive recommendation! We hope to welcome you back again soon!
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Fremont, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2013

This place was phenomenal. The rooms were clean and well maintained. The staff was very friendly and helpful. We had a very large group of people coming in from all over the country for a wedding. There were kids and older people, etc. They hosted the rehearsal dinner and the kids got to run around and get to know each other. They were so accomodating about having us all there, and allowing for early check in, and other perks for us. I also MUST mention the breakfast bar. It was amazing. Seriously. I know that other people have written about it, but it really and truly was the best free breakfast we have had a hotel --EVER. The kids couldn't stop talking about the "magic pancake machine". We would definitely come back again. And would recommend to others looking for a place to stay. Thank you Best Western!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, January 29, 2013
Thank you so much for taking the time to review your recent stay at the Best Western Leesburg. Wow....we just loved reading your comments!!! We are so happy that all of your family (the younger kids, the older folks and everyone in between) had such a great time. We truly love being a part of families making such great memories. We are so happy that everyone enjoyed the breakfast....and that the kids enjoyed the magic pancake machine!

Thank you again for taking the time to share your family's positive experience at the Best Western Leesburg. We look forward to welcoming you back again and we greatly appreciate you spreading the word to others about our hotel! Thanks so much!
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Wooster, Ohio
1 review
5 of 5 stars Reviewed December 3, 2012

This has been our third time this year, that we have stayed at Best Western in Leesburg, Va. Great staff, very clean, wonderful breakfast, friendly surrounding in a convenient location. It was just like being at home. We also made use of the exercise room. Within easy driving distance to good shopping areas. Thank you for a great time.

Room Tip: Anybody will be happy to stay here.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, January 19, 2013
Thank you for being a loyal guest of the Best Western Leesburg! We are so thrilled that we are your hotel of choice in Leesburg. We love hearing that you think we have a great staff, clean rooms and wonderful breakfast. The greatest compliment is that when you stay with us, it is just like being at home. That is our #1 goal!

Thank you so much for sharing your positive experience with others on TripAdvisor. We look forward to welcoming you back on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Leesburg Hotel & Conference Center

Address: 726 East Market Street, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Leesburg Hotel & Conference Center 2.5*
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Also Known As:
Best Western Leesburg Hotel Leesburg
Leesburg Best Western

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