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“Poorest Best Western I Recall Staying in” 2 of 5 stars
Review of BEST WESTERN Leesburg Hotel & Conference Center

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BEST WESTERN Leesburg Hotel & Conference Center
2.5 of 5 Motel   |   726 East Market Street, Leesburg, VA 20176   |  
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Ranked #5 of 7 hotels in Leesburg
Hoover, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Poorest Best Western I Recall Staying in”
2 of 5 stars Reviewed August 18, 2012

We stayed in the Best Western in Leesburg Virginia two nights in room 104. The hotel is in severe need of a remodel. The particular room we stayed in was no exception. The carpet was extremely worn and liquid stained throughout and has a very nasty appearance. The television remote did not work. I had to call the front desk repeatedly to get a remote that worked. The first three times, I was given a series of unplugging the TV, pressing buttons etc and could not convince the front desk it simply didnt work. After getting a housekeeping rep to the room with an armload of remotes, he acknowledged our remote was broken, and found one that did. During the day, there was a construction crew right outside the front door using a concrete saw, sawing up one of the dilapidated curbs for replacement. The ground up concrete dust was so bad when you walked out the front door, you could not breathe without inhaling a mouth full of dirt. The overall look and feel of the hotel is depressing.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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154 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed August 15, 2012 via mobile

My husband was working in Leesburg so we stayed at this hotel with "all the guys." We had our small dog and our small baby with us. Upon entering our room, which had previously been a smoking room but was converted to non-smoking, there was a pleasant smell and no trace of smoke. The room itself appeared very clean. I even looked in the corners of the bathroom.

Our flat screen tv was a nice size and worked well once we turned on the TV light switch. The air conditioner was nice and cold. The filters in the AC were even clean. The housekeepers came a few times when we didn't answer the door at first. They were very friendly and curteous. The housekeeper even helped me catch my dog when she ran out of my room and down the hall.

I have spoken to the front desk personnel twice. They are very accommodating and polite at all hours. The pool is a great temperature and the outside sitting area is great. There is only one public use computer but if you're going to need one during your stay, bring your laptop. Jeez. The little gym is also nice. There is a snack room type of thing w plenty of foods and drinks to purchase.

Now for my complaints (which is very few and far between). My room was very far away from the elevator so I had to lug my baby and dog down the stairs. But this is really more my fault for not asking for a room closer or downstairs. Also I am used to a comforter but you get a very warm blanket in between two sheets. It is probably more sanitary that way so it was okay.

As far as the hotel beig "loud" I haven't experienced that. Sure you can hear doors close, people come and go st different times than you. And also, the negative reviews about bed bugs, that's a risk u take staying in a hotel. People bring them in and they scurry around to different rooms. Some people don't react to their bites do unless someone has a reaction, the hotel won't know. My dad had bites on him and the immediately switched his room and called orkin. Thats the best they can do.

Overall, I would definitely recommend this hotel and stay here again. The people are nice, and I have has a very relaxing restful stay. The town is full of shops and tons of things to do very close to the hotel.

Ps- if you're traveling with a baby or a dog, the pet fee is minimal and a pack n play fits very nicely in the room. Happy traveling!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 14, 2012

On our second visit, this Best Western exceeded even our previous high expectations. The rooms are beautifully appointed with fluffy towels, pristine sheet sets, black-out drapes and a view of the inviting pool. The complimentary breakfast is so much more generous than most hotels: real dishware, healthy food-fresh and well presented, freshly brewed coffee, hot and cold choices and an attentive, polite staff. The management was friendly, respectful and generous regarding information about the area and hotel amenities. Even the fitness center had safe and functioning aerobic equipment with a wide screen TV/ remote for entertainment during your workout. This hotel provides the services of a much more expensive property and with a smile.
A Grateful Traveler

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2012

We had planned a memorial at our Waterford Farm with 70 out of town guests for Saturday, June 30th. Then came the storm of the century that left most of Loudoun County without power. We had reserved a block of rooms at the Best Western so some of our guests were staying there. After we made our way to the hotel, skirting fallen trees and downed wires, we told the manager that we were in need of another venue. She said that she would call us in a few hours. When she called, she offered us the use the breakfast room with its serving line to present our food as well as the pool & adjacent lawn for our event. She even would allow us to bring our grills to prepare food, When I asked how much it would cost us, she replied that they were happy to be able to help us, there would be No charge. Needless to say we are all very grateful because they certainly could have charged whatever & we would have had to pay it! In a time of crisis, the manager, staff and Owner showed us the meaning of hospitality. I would also like to add that our guests who stayed there reported 1) the rooms were very clean & fresh, 2) the staff was helpful & professional, & 3) the breakfast was delicious and the coffee excellent!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitty Hawk, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed August 2, 2012

This was one of several recommended hotels during May 2012 Graphounds event in Leesburg. Service was great, rooms were clean and comfortable, and the staff really made us and our greyhounds feel very welcome. If you are traveling with a dog, I really recommend the Leesburg Best Western. Their pet fees are resonable and the grounds are a great place to have a nice, relaxed walk with your dog. Thanks for being one of the sponsoring businesses for Virginia Grapehounds (a great wine tasting and greyhound adoption charity event).

Room Tip: Rooms open up to an interior corridor, so security is much better than outside opening rooms.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, August 6, 2012
Thank you so much for your nice comments regarding your stay with us during the Virginia Grapehounds event. We were so pleased to be able to partner with this wonderful event.

Just as much as we love welcoming our guests to our hotel, we love welcoming their pets as well - we realize that they are an important part of the family! We are so happy to hear that you and your greyhounds enjoyed the both the hotel and the grounds for a nice walk.

Thank you again for sharing your positive experience with others on TripAdvisor. We look forward to welcoming you, and your greyhounds, back to the hotel again on your next trip to Leesburg.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oneonta, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 17, 2012

Stayed at this Best Western one night while passing through northern Virginia. Staff was friendly and helpful and our room (216) was clean and modern. Updated lobby is inviting, with free coffee, cookies, and popcorn--a nice touch.

Full hot breakfast in sunny breakfast room is included, and was better than most.

Would have rated this hotel excellent, except that guests on our floor were smoking, which was rough on my asthmatic kid. (Management also smelled smoke in hallway, but couldn't pinpoint offending room.)

Don't forget Roomsaver coupon or other discount (AAA, AARP, or military). Location is good; right off highway and on same street as numerous family eateries service stations and other conveniences.

Room Tip: Second floor was quiet. Ask to switch rooms if smokers are on your floor.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, August 6, 2012
Thank you for your feedback regarding your recent stay at our hotel. We are so pleased to hear that you found our staff to be "friendly and helpful" and your room "clean and modern". It was also great to hear that you enjoyed some of our special touches such as the cookies and popcorn in the lobby. Thank you for the nice compliment about breakfast. Many of our guests really enjoy the free hot breakfast buffet that we provide in the morning. We believe in making sure folks get a great start to the day!

We would like to apologize again for the smoke smell in the hallway near your room and the inconvenience that it caused for your family. We hope that you will stay with us again when you visit Leesburg. When making your reservations, please feel free to communicate any special requests to our staff (such as a room location away from any smoking optional rooms). This will assist us in ensuring that your family has a comfortable stay.

Thank you again for sharing your feedback with us on TripAdvisor. We look forward to welcoming you and your family to our hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westwood, New Jersey
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 15, 2012

First off, let us remember that this is simply a hotel to sleep, not a resort. So take all reviews with a grain of salt. This hotel was average and the room/ bathroom did seem a bit outdated, but all I was there for was sleep. The room and bathroom were clean and housekeeping was great. You get a free breakfast in the morning which seemed yummy and have seemingly good reviews (I only got juice in the morning since my family and I were meeting others for breakfast at nearby restaurants). Breakfast was located in a very spacious dining room, which means guests don't have to sit on top of each other every morning. Staff was very welcoming, friendly and accommodating. Walls and doors are thin, however, so if you are a very very light sleeper, then you may be woken up by doors slamming and people talking/laughing in the halls (my boyfriend had issues sleeping one night because of a bunch of loud teenagers roaming the halls at 2AM). I was happy about the air conditioner/heater in the room because it made a nice hum, which I love to sleep with on. Again, if you are sensitive to sound, it may keep you awake if you turn it on. All in all, I'd stay here again. My brother and his wife/kids live in Leesburg and the Best Western is a very convenient location for us to stay when coming to visit. Some people are way too sensitive on these reviews and simply do not travel well.... take it for what it's worth, guys!

Room Tip: Rooms not in the main hallways (near rooms 102, 112, etc) are louder. If you are a light sleeper, bo...
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at BEST WESTERN Leesburg Hotel & Conference Center, responded to this review, August 6, 2012
Thank you for your review of your recent stay at the Best Western Leesburg. We are happy to hear that you found your room to be “clean”, the housekeeping staff “great” and the all of the staff “very welcoming, friendly and accommodating.” Providing a clean hotel and great service are two of our top priorities.

We would like to apologize that you were disturbed during the night by another group of guests. In your future stays, please feel free to contact our front desk staff if you encounter this type of issue and we will happily take care of the situation. It is very important to us that all of our guests have an enjoyable and restful time while at the hotel.

In regards to your comments about the room/bathroom being “a bit outdated” – we do have a regular (annual) schedule for completing updates to the hotel. In our guest rooms, our bedding package meets the current Best Western standards and we recently added flat screen televisions to all of our guest rooms. Our lobby and breakfast room were also both updated within the past two years. We will definitely take your feedback regarding the bathrooms under advisement when putting our property improvement plan together for the upcoming year. We really appreciate your honest feedback as this helps us to understand the priorities for improvement through our guest’s eyes. We always want to continue to improve the hotel for our regular guests (like you) and future guests.

We are happy to hear that you plan to stay with us again when visiting your family in Leesburg. We look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Leesburg Hotel & Conference Center

Address: 726 East Market Street, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Leesburg Hotel & Conference Center 2.5*
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Also Known As:
Best Western Leesburg Hotel Leesburg
Leesburg Best Western

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