In the old location on Loudoun Street, you either got prompt service and tasty hot food or slow service and cold greasy food. My understanding is that this was an owner problem rather than a staff problem. I gave up on the place after waiting almost an hour for an order of fish and chips on a not particularly busy afternoon.
Since that time, however, they've moved around the corner to a King Street location, and I was convinced by friends to give it another chance. They seem to have improved their beer selection (more microbrews, as explained to us by an obviously interested and enthusiastic bartender). The service has been very good, and the food has been hot and tasty.
If you've not been to the new location, it might be worth it to you to give them another shot.
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