I ate at Lightfoot restaurant tonight, for the second time in a few years. The service from the waitstaff as well as the manager was terrible, although I have to say the hostess was very nice and seated me immediately. I came very hungry and in the mood for their renowned cream of crab soup. I waited at a table for almost 15 minutes before anyone greeted me. The manager and several of the wait staff passed by me numerous times and never bothered approaching me. Finally, I asked a server at a nearby table if I could get someone to wait on me. The waiter working the bar finally came over to take my order. I ordered the cream of crab soup and fried green tomatoes, specifically requesting my soup first. After waiting 20 minutes for my soup and being ignored by my waiter I got up from my table, approached the bar and again asked for my soup. The waiter was completely aloof and oblivious to his terrible service, as was the bald manager walking by my table. The manager was completely indifferent to me although I was trying to get the waiter's attention. When my food came out, of course both orders were brought at once, with my soup barely luke warm because it had no doubt been sitting in the back for 20 minutes. I was starved so I ate the otherwise delicious soup (i.e., the only thing worth going to this restaurant for) and less than mediocre fried green tomatoes. After eating I asked for the manager because as a foodie who frequently dines at very good restaurants, this restaurant had the worst service I've experienced. When I relayed my experience to the bald manager, he acted like he could not have cared less and never apologized or attempted to make things right, not that I asked for anything and had already paid my bill of $23 dollars for soup and tomatoes. Anyway, the manager said something lame to the affect when you come again, I will get you a dessert, never mind the fact that I told him I was from out of town or the fact that he never identified himself or provided a card. I have never seen such a "care less" attitude from a manager and wait staff. The manager walked around importantly while never asking guests if they needed anything. He simply couldn't be bothered. When I told my waiter he served me cold soup that had been sitting in the back for 20 minutes, he shrugged it off and walked away and lamely tried to blame the kitchen. I will not go back because of the poor service and attitude of the waitstaff and MANAGER. What a shame; they will continue to lose business with these types of employees.
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