Near the end of December 2005, I tried to book a room at the Colonial Inn for mid June 2006. The gentleman on the phone said that they did not have their calendar available for that far out, but said to call back in about a week and they would be able to take the reservation. Before getting off the phone, I left a name, the specific room I was interested in, and a phone number. About a week and a half later I called back and requested the date. The gentleman remembered my earlier call and said to hold while he checked the date. When he returned to the phone I was told all ten rooms were sold out. Shocked, I said ok and hung up the phone. This room was for my wedding night and my fiancee was highly disappointed. She decided to call back and inform them what poor business they were running. She explained the situation to the gentleman who answered and he said he would check into all ten rooms being booked. After several hours and no returned phone call, she call again and was given an empty appology for the mishap. Apparently a wedding party had booked all ten rooms. My request was not honored even though The Colonial Inn asked me to call back once they could get their books in order. Customer service is obviously not a priority for the Colonial Inn.
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