I really like this place and I hope the owners read these reviews. I've eaten here about 5 times and each time the flaws seem so obvious, I wonder why the owners don't make changes:
1. The ordering process is way too slow and complicated. Only one person takes orders, and they're hand written one by one. The menu board is really long, takes too long to read, and then when you decide what you want, you still have to answer multiple questions when you order about cheese selections, toppings, sauce, etc. The line gets really long and slow as a result -- frustrating.
2. The owners should save every penny they earn and buy a soda fountain ASAP. Instead, they sell canned sodas one a time. You can't tell the selection until you're up front (again slowing the ordering) and you finish your drink before the food arrives. Want another one? Get back in line.
3. I think you either like the food or you don't -- I happen to like it enough to keep trying this place. I do wish quantities were smaller and prices were too -- an order of fries is gigantic and too much to go alongside a large burger -- adding 1/3 as many to the same platter for a smaller price would be just as good, and I'd probably eat there more often knowing I'd pay less and feel less guilty. The food also takes a long time to get, but I'm willing to put up with it.
All in all I think it's a nice addition to town, and I hope they can make changes and do well.
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