We were married in October, and used the Hampton Inn as a preferred hotel for our wedding guests. They helped us reserve a block of rooms for our guests and offered us a fairly competitive rate. The main reason we initially choose the Hampton Inn was because of the shuttle they offered to and from our wedding reception, to make it easy on our guests.
Overall the hotel was satisfactory. The rooms were pretty nice, and certainly clean and orderly. They weren't particularly elegant for the cost, but not disappointing either. The breakfast in the morning was fair, but not fantastic.
Our concern with the hotel was in regards to the shuttle service. We were told the hotel would provide complementary shuttle service for our guests if they booked at least 10 rooms. We encouraged our guests to book at the Hampton Inn in order to get the free shuttle. However a week before the wedding, the hotel told us for the first time that the shuttle service stops at 10:00pm, whereas our wedding was ending at 11:00pm. I'm unsure if we missed this in writing or conversation, but it was certainly a surprise to us, with very little time to make other arrangements.
As we provided the hotel with nearly $1,500 in revenue for the weekend, we would have expected them to make an exception and run the shuttle until 11:00pm. We would have even been amenable to the hotel charging us for the additional hour of the driver's time, if necessary. However in the end, we were forced to find other transportation for our guests back to the hotel.
As it turns out, even though we had hired an independent shuttle, the hotel sent their shuttle anyway, at 10:00pm. We're not sure if this was our mix-up or theirs, but unfortunately it didn't help the situation.
Unless there were legal or insurance reasons for standing firm on the 10:00pm end-time for the shuttle, I'm surprised the hotel made this decision, and we certainly weren't informed of the reason. It seems like a poor business decision, as this review would be very different, had the hotel worked to accommodate our end-time. Combined with the perspective that the rooms were overpriced for their value anyway, and the number of competitors in the immediate area, we would not be using the Hampton Inn again if planning a large event.
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- Also Known As:
- Hampton Inn And Suites Leesburg Hotel Leesburg
- Hampton Inn Leesburg
- Leesburg Hampton Inn