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“The airport shuttle doesn't run until 10 am on weekends” 3 of 5 stars
Review of Hampton Inn and Suites Leesburg

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Hampton Inn and Suites Leesburg
2.5 of 5 Hotel   |   117 Fort Evans Road NE, Leesburg, VA 20176   |  
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Ranked #5 of 7 Hotels in Leesburg
Kansas City, Missouri
Top Contributor
96 reviews 96 reviews
26 hotel reviews
Reviews in 47 cities Reviews in 47 cities
66 helpful votes 66 helpful votes
“The airport shuttle doesn't run until 10 am on weekends”
3 of 5 stars Reviewed November 18, 2012

Basic Hampton amenities, we almost always use Hamptons when we travel, this was nice as expected. We were in town for two nights for a wedding. A block of rooms was reserved, but I know that the wedding planners had some issues. A very nice breakfast buffet was arranged for wedding guests for the morning after, hosted by the bride's parents, and that was all lovely. Our issue was with the shuttle. We had been told that there was a free shuttle to the airport, and all we had to do was request it. I even called twice before we arrived to verify that, and how that was all to work. We flew into Dulles on a Thursday afternoon, and all went according to plan, although it did take a while for the shuttle to arrive after we called. We had an early flight out on Saturday morning and I was trying to arrange the shuttle at the desk, when we were informed that the shuttle did not run until 10 am on weekends. First mention of that! That was too late for us, so we ended up with an unexpected $40 cab ride to the airport. I was disappointed that in several communications, we were never informed of that. If there are specific hours, and people are talking to you about the shuttle, the hours should be disclosed up front. I considered that to be terrible customer service.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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266 reviews from our community

Traveler rating
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    38
    24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New Jersey
Top Contributor
271 reviews 271 reviews
90 hotel reviews
Reviews in 101 cities Reviews in 101 cities
685 helpful votes 685 helpful votes
3 of 5 stars Reviewed November 12, 2012

Hampton Suites is part of the Hilton hotel chain. I have stayed at numerous Hamptons throughout the U.S. Hampton Suites offers standard single rooms or for an extra $10 per night you can upgrade to a suite with a large king bed, pull out sofa bed, small refrigerator and microwave oven. The suite is one larger room compared to a smaller standard room.

Hampton’s always provide a basic complimentary breakfast, which includes coffee, juice, yogurt, bagels, cereal, hard boiled eggs, some egg special of the day with some sausage or bacon and make your own waffles.

Hampton’s are basic clean hotels. This one was no different. The view from my room was of the highway. I heard the adjacent Homewood Suites was a much better hotel, with much larger rooms and a full kitchen.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

With the most recent storm to hit our region (Hurricane Sandy), my wife and I had the pleasure of staying at this hotel when we lost power to our home. The rates were very fare, especially with booking short notice. The staff was friendly upon arrival, and understood our situation with losing power at our home. They allowed us to hold our room for the next night and said that as long as we told them by 6:00 the next evening we would not be charged.

The rooms were very clean and the bed was comfortable. It appears to have been updated within the past several years (flat screen television etc…).

Breakfast was great. They had a good assortment of juices, cereals, pastries, fruit, yogurt etc…
If our power ever goes out again, we know where we will be staying.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Top Contributor
139 reviews 139 reviews
41 hotel reviews
Reviews in 71 cities Reviews in 71 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 26, 2012

Being that we were going to be here for three nights, I booked a suite, which turned out to be ideal when one day was a total washout....having the extra space eliminated the claustrophobic effects of being confined to a small room on a day with constant rain. Staff service was exceptional at every turn, and the breakfasts were enhanced by the graciousness of the surroundings-we especially liked the fireplace/entertainment center arrangement, and may have to incorporate that concept into our next home!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2012

I was checked into a room that was unclean, smelled foul(including reeking of cigarette smoke even though it was a nonsmoking room). After complaining to the staff, the unprofessional front desk clerk refused to provide any assistance, became defensive, and blamed the customer. Thereafter the room was never cleaned during the two night stay. No alternative accommodations were provided even though promised. The entire hotel is below par and inconsistent with the image I am sure Hilton wants to present with this brand. I will never stay at this hotel again and will be reluctant to stay at another Hilton hotel unless I receive assurance that my experience is atypical and appropriate steps are taken to address this truly awful experience. I am traveling with a four year old, which made the whole experience especially harrowing. Do not stay here!

  • Stayed October 2012
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt U, General Manager at Hampton Inn and Suites Leesburg, responded to this review, October 10, 2012
Dear Guest,

First thank you for taking the time to provide your feedback regarding your stay. I am certainly disappointed that your stay was not all that it could have been. But I do appreciate your feedback on your recent stay with us. Second, I would like to apologize for the condition of the room. I understand the freshness of the room and the manner in which this situation was addressed were of concern. Finally, I do appreciate you bringing this to my attention and will be sure that both of these issues are resolved with our housekeeping and front desk staff. Situations such as this are not typical of our hotel and we would love to show you our improvements should you return to the area again. Thank you for your review.
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Jeddah, Saudi Arabia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2012

My husband and I stayed for 1 night only this week because we were flying out of Dulles but planned to do a good bit of shopping at Leesburg Corner. We drove from Pgh, PA to VA and were a bit tired, we arrived about 5pm,the desk clerk (Chelsea) was unbelievably welcoming at check-in. It took her all of about a minute to hand me our keys and tell us where our room was, then she smiled the most welcoming smile and said "we have a manager's reception starting at 5:30 and would love for you to join us". It was the most sincere invitation I have heard in longest time. We got cleaned up and went down for a quick snack before we headed out shopping.Clark and Matt were hosting the reception, it was unbelievable, I wish I had my camera so I could post a picture of these two smiling, greeting and serving guests. We had just missed Kate who we heard was also exceptional. We decided to sit on the patio, thats when I was able to chat with Clark and ask him who the employees were that were on duty. These people were hosting guests as if they were friends visiting their home, had we not had shopping to do we would have stayed longer! In the morning at breakfast the attendant was also very welcoming as was a gentleman that was outside taking care of the lot. This entire team treated us like we were old friends, it was just fantastic. The hotel is clean and the beds are comfortable, its a great location.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Round Hill, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 25, 2012

My daughter booked some rooms for her wedding months in advance. Inadvertently marked for Friday and Saturday but only needed them for Saturday. Her mistake. The rooms were cancelled since no one came Friday. I called on Saturday and was lucky enough to get 4 more rooms for wedding party. At that time I verified the shuttle pick up for the entire wedding party after the reception for 11:00 pm sharp to take them back to hotel. No shuttle arrived. Called hotel, no answer. Finally got thru, she said sorry, no shuttle available. I pleaded, and she said she would call back. We were now on the clock for overtime charges from the venue. Family members were panicked, calling, kept getting hung up on. We found a driver around midnight to come get them. Regional mgr calls me back at 12:06 am. She got me a bus..told her to forget it. Wedding party eventually got back to the hotel after 1:30 am. Groom left his cell phone charger in the room. He went back and the girl at the counter said sorry, oh well, not there and too bad for you. Spoke to another wedding party from the hotel that said their shuttle didn't show up either. hmm

Room Tip: Don't order a shuttle and don't leave anything behind.
See more room tips
  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clark H, Manager at Hampton Inn and Suites Leesburg, responded to this review, September 27, 2012
We are sorry to hear about the distress that you and your guests endured this past weekend. We are glad that your guests did return from the wedding reception safely, and we apologize for any miscommunication. With that being said congratulations on your daughter’s marriage!
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Additional Information about Hampton Inn and Suites Leesburg

Address: 117 Fort Evans Road NE, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Leesburg 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Hampton Inn And Suites Leesburg Hotel Leesburg
Hampton Inn Leesburg
Leesburg Hampton Inn

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