Being that we were going to be here for three nights, I booked a suite, which turned out to be ideal when one day was a total washout....having the extra space eliminated the claustrophobic effects of being confined to a small room on a day with constant rain. Staff service was exceptional at every turn, and the breakfasts were enhanced by the graciousness of the surroundings-we especially liked the fireplace/entertainment center arrangement, and may have to incorporate that concept into our next home!

I was checked into a room that was unclean, smelled foul(including reeking of cigarette smoke even though it was a nonsmoking room). After complaining to the staff, the unprofessional front desk clerk refused to provide any assistance, became defensive, and blamed the customer. Thereafter the room was never cleaned during the two night stay. No alternative accommodations were provided even though promised. The entire hotel is below par and inconsistent with the image I am sure Hilton wants to present with this brand. I will never stay at this hotel again and will be reluctant to stay at another Hilton hotel unless I receive assurance that my experience is atypical and appropriate steps are taken to address this truly awful experience. I am traveling with a four year old, which made the whole experience especially harrowing. Do not stay here!

My husband and I stayed for 1 night only this week because we were flying out of Dulles but planned to do a good bit of shopping at Leesburg Corner. We drove from Pgh, PA to VA and were a bit tired, we arrived about 5pm,the desk clerk (Chelsea) was unbelievably welcoming at check-in. It took her all of about a minute to hand me our keys and tell us where our room was, then she smiled the most welcoming smile and said "we have a manager's reception starting at 5:30 and would love for you to join us". It was the most sincere invitation I have heard in longest time. We got cleaned up and went down for a quick snack before we headed out shopping.Clark and Matt were hosting the reception, it was unbelievable, I wish I had my camera so I could post a picture of these two smiling, greeting and serving guests. We had just missed Kate who we heard was also exceptional. We decided to sit on the patio, thats when I was able to chat with Clark and ask him who the employees were that were on duty. These people were hosting guests as if they were friends visiting their home, had we not had shopping to do we would have stayed longer! In the morning at breakfast the attendant was also very welcoming as was a gentleman that was outside taking care of the lot. This entire team treated us like we were old friends, it was just fantastic. The hotel is clean and the beds are comfortable, its a great location.

My daughter booked some rooms for her wedding months in advance. Inadvertently marked for Friday and Saturday but only needed them for Saturday. Her mistake. The rooms were cancelled since no one came Friday. I called on Saturday and was lucky enough to get 4 more rooms for wedding party. At that time I verified the shuttle pick up for the entire wedding party after the reception for 11:00 pm sharp to take them back to hotel. No shuttle arrived. Called hotel, no answer. Finally got thru, she said sorry, no shuttle available. I pleaded, and she said she would call back. We were now on the clock for overtime charges from the venue. Family members were panicked, calling, kept getting hung up on. We found a driver around midnight to come get them. Regional mgr calls me back at 12:06 am. She got me a bus..told her to forget it. Wedding party eventually got back to the hotel after 1:30 am. Groom left his cell phone charger in the room. He went back and the girl at the counter said sorry, oh well, not there and too bad for you. Spoke to another wedding party from the hotel that said their shuttle didn't show up either. hmm