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“TREMENDOUS” 5 of 5 stars
Review of Comfort Suites Leesburg

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Comfort Suites Leesburg
2.5 of 5 Hotel   |   80 Prosperity Ave, Leesburg, VA 20175   |  
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Ranked #2 of 7 hotels in Leesburg
virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“TREMENDOUS”
5 of 5 stars Reviewed May 13, 2014

The Comfort Suites is by far the most customer-service oriented hotel on the planet. We
recently made reservations for a block of rooms for our wedding guests from Scotland and from many states in the USA. From the first hello to the last goodbye, our guests were treated like treasured friends. The staff at the Comfort Suites couldn't do enough for them or for us. They even got me through a teary "mother of the bride" moment that came out of the blue.

The van service is amazing and available as needed. We ran into a bit of a snag one night for one of the pre-parties, and Amy, the manager said "c'mon, I'll get the van and take you". They sent the van back to pick up guests after the event, and were just so flexible, we couldn't believe it.

All of our guests were thrilled with their rooms, the breakfast, the pool and whirlpool and the kind service. The staff just couldn't do enough for all of them. They are genuinely interested in their guests and will do anything to make the stay a great one.

Many, many thanks to all of the staff and we will always direct family and friends to this hotel.

Room Tip: All rooms are spotless and just great.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, June 11, 2014
Dear Apron Strings,

I would like to take this opportunity to thank you for letting us know about your families experience at the Comfort Suites Leesburg, I must say you have an amazing family! We are your home away from home, so we try to be as accommodating as we can, whenever we can. Customer service is always my first priority and my staff does a great job of making everyone feel like home.

I was happy to be your shuttle driver for the evening. I have had the pleasure of working with hundreds of wedding parties over the years but it always much more enjoyable when you have such a great group of people to work with. Your mother provided us with our morning laugh everyday, often telling us a fun story.

Thanks once again for taking the time to let us know about your visit. I hope to see you back again for a relaxing weekend, minus the stress of planning a wedding. I look forward to having your family stay with us again in the near future, don't forget we are a great place for family reunions too!

Have a great weekend and I hope to see you soon!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
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115 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Cairo, Egypt
Top Contributor
58 reviews 58 reviews
27 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 20, 2014

It was my second time in Leesburg and I chose to switch to comfort suites because of the positive reviews. It was hard find a room, although I started one month early. Finally I booked a room for 2 nights. I called the hotel after collecting my baggage to send the shuttle which was in the time as promised by the hotel front desk. I reached the hotel around 11:30 am to discover that my room was not ready because the previous guest just checked out before my arrival. The hotel was fully booked because of “cherry blossom”. I figured out why I could not find room easily. So I spent happy time doing shopping in the premium outlets. I returned to the hotel to find my room was organized and cleaned. However, I did not like that it is on the first floor but I can imagine how busy it was. A problem happened on the second day at the morning when I was sleeping when I waked up suddenly because of small leakage of the ceiling from strange location. I called the front desk immediately. After 2 minutes there was someone in my room trying to contain the drops and then went to solve the problem. The drops stopped after 15-20 minutes. Then a maintenance man came to my room to see exactly where the problem was. After 30 minutes he came to do some follow up and give an apology. The hotel gave me complimentary snacks and beers as an apology. As a management consultant, I know that there are daily problems but the most important is the responsiveness to those problems. I can say that the way the people behave is excellent, even though it was irritating. The whole staff is really friendly and supportive. I would like to come again when I come to Leesburg.

Room Tip: Avoid the first floor because it is noisy and avoid room on swimming pool.
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  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, April 22, 2014
Dear International Traveler,

We would like to take this opportunity to thank you for letting us know about your recent stay at the Comfort Suites Leesburg. I was happy to hear that you picked our hotel through positive reviews on-line.

Customer service is of upmost importance to me, I tell my staff it's not so much that an issue occurs, it's how you overcome the issue. This certainly rang true during your stay. The guest two floors above you had placed a glass in the sink to fill it up and left the water running while he took a phone call. The maintenance staffed knocked on the guest door and found the guest still on the phone and the water still running in the sink. The guest was on the third floor, so you can only imagine the damage on the second floor, given you were on the first. I was happy to hear my staff was able to fix the problem quickly and with out further incident.

I would like to apologize for the water leak you experienced during your stay, and thank you for giving us the opportunity to fix the problem. It is only through guests feedback that we are able to maintain the quality and service at our property.

If I can assist you any further, please do not hesitate to give me a call. We look forward to seeing you in the future.

Regards,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heathsville, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 4, 2014

High marks because of the staff.
I talked with Riley to book a reservation for two rooms. Extremely professional, friendly and helpful young man.
We were attending a beer-pairing dinner at a local restaurant and knew we had no business on the road after dinner. Riley worked through the manager to arrange a shuttle to pick us up at the restaurant and deposit us at the hotel.
Everything worked as advertised and we had a good time.
This little hotel is clean and affordable. The "big-guys" could learn from this staff. Well done!!
Are you listening Amy??

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, April 7, 2014
Hi Marty,

Riley is amazing, he has been a great addition to our team. Customer service is very important to me and I love when my staff is able to provide exceptional service. They are opening several more breweries here in Loudoun so we hope to see you back in the near future. McDowell's Brew Kitchen and Leesburg Brewing are just a quick shuttle trip from the hotel.

I am always listening, and love the feedback regarding your visit. If you have any questions, or if I can assist you any further, please do not hesitate to give me a call. Have a great week and we look forward to seeing you soon!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
1 review
5 of 5 stars Reviewed April 3, 2014

As a loyal Comfort Suites customer, this hotel has spacious rooms, clean and quiet with dedicated and friendly staff. I will always choose this hotel any time I visit the DC metro. Fridge and microwave are standard with complementary breakfast is a plus.

Room Tip: staff stand ready to answer all questions.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, April 7, 2014
Dear Loyal Customer,

Thank you for taking the time to let us know about your recent visit to the Comfort Suites Leesburg. Staff is key to a great hotel, and we have a friendly group of guest service agents here at the hotel. It is always nice to have staff that are from the area, it helps to provide a better level of service.

We look forward to seeing you on your next visit to Leesburg. Have a great week.

Regards,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring MD
Top Contributor
104 reviews 104 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 17, 2014

I was so impressed by this hotel. It's so much more than the price point would lead you to expect. The check-in staff was lovely, and the breakfast attendants were totally on top of everything. The physical plant is in great shape. The bathrooms are full of granite, and there are special touches like a free water bottle in the fridge (and as we see fewer fridges even in upper scale hotel, I was really glad to have a fridge). I had no idea that Comfort was on such an upswing!

Room Tip: There's a pool side and a non-pool side. Take your pick.
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, March 27, 2014
Hi Jane,

I have a great staff here at the hotel, so thank you for taking the time to point them out. Comfort Suites Leesburg is not your typical Comfort property. We have a few upgrades that are not found in the brand. The granite, marble and Executive King Whirlpool Suites are unique to our property.
We are always looking for ways to offer a little more.

Thank you again for taking the time to let us know about your stay. I hope if you are in the area in the future, you will come back and stay with us again. Have a great weekend.

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2014

I choose this hotel as my accommodations while taking in the burgeoning brewery scene in Loudoun County, VA. Check in was quick and easy and the room was reasonably priced, spacious, and well kept. I particularly appreciated the amenities provided, including a fridge, a small but useful fitness room, and free shuttle service. The shuttle (available until 11 pm on weekends) particularly came in handy while visiting the nearby historic downtown to enjoy the fine restaurants and bars when the recent snowfall resulted in poor walking conditions.

If you don’t have the time or inclination to travel downtown, there are coffee shops, fast food and chain restaurants, and convenience stores within a stone’s throw.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, March 27, 2014
Dear Prestige,

We will soon have a few more breweries to go with the 40+ Wineries Loudoun is home to. It looks another visit to the Comfort Suites Leesburg is in your future!

McDowell's Brew Kitchen, Vintage 50, and Leesburg Brewing Company are all just a complimentary shuttle trip from the hotel.

Thanks again for taking the time to let us know about your visit, I look forward to seeing you in the near future.

Regards,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Leesburg

Address: 80 Prosperity Ave, Leesburg, VA 20175
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Leesburg 2.5*
Official Description (provided by the hotel):
Comfort Suites Leesburg is an 80 room all suite hotel in the heart of historic Leesburg. Take a dip in our indoor heated pool, joining us for our complimentary hot breakfast or just relax on our outdoor patio, the options are endless. Take in the sights, Comfort Suites Leesburg is conveniently located next to great outlet shopping, fine dining and of course wineries, check out one of our 8 get-away packages. ... more   less 
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Also Known As:
Comfort Hotel Leesburg
Leesburg Comfort Suites

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