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“Winery Tour Package Review at Comfort Suites” 3 of 5 stars
Review of Comfort Suites Leesburg

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Comfort Suites Leesburg
2.5 of 5 Hotel   |   80 Prosperity Ave, Leesburg, VA 20175   |  
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Ranked #2 of 7 Hotels in Leesburg
PA
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
“Winery Tour Package Review at Comfort Suites”
3 of 5 stars Reviewed October 5, 2013

After many great reviews of Comfort Suites, we selected the Winery Tour Package which includes deluxe accommodations in Executive King Whirlpool Suite and 2 for 1 Wine Tastings at 30 wineries and vineyards in Loudoun County, hot breakfast delivered to your room and cheese platter. I called and booked directly with the hotel and received an email confirmation which didn't have any mention of the package. The next day I called to make sure that I received the package and found out that yes I had the package but price was actually around $50 higher per night than quoted. After numerous calls/emails, I had it straightened out. First, there was not an option of 30 wineries. Most of the options were not even in Leesburg. Many of coupons aren't two for one but $1 off tasting or complementary tasting with purchase of two bottles of wine. As for the Executive Whirlpool Suite, it was also a disappointment. The bed was exactly as pictured and was very comfortable. However, the room had an odd layout. It was long and narrow with a large whirlpool tub about 4 x 7 ft on one wall in the middle of the room and large desk and safe on the other. Other the desk chair, there was no place to sit except for the bed. So if you are relaxing in the whirlpool, you can look at the safe or desk? The morning breakfast buffet was adequate but it is included with all rooms. If you want breakfast delivered to your room as advertised, you walk down to breakfast buffet and take food back to your room but there is no place to sit. Basically, you are paying $50 per night for a platter of cheese and grapes. In summary, package is not worth the added expense. Overall the Comfort Suites is a nice hotel. The rooms are comfortable and large. Although the layout was odd, the room was nice. Other than no chairs, my only complaint was the peeling paint in the bathroom.

Room Tip: Selecting room rather than package is better value
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, October 9, 2013
Hi Mr. and Mrs. Fisher,

I wanted to take this opportunity to thank you for letting us know about your recent stay at the Comfort Suites Leesburg. As I mentioned during our conversation, I welcome any feedback.

It was only through our conversation on Sunday that we were able to clarify you were not actually in the Executive King Whirlpool Suite. Had you not expressed your concern, you may have thought you were staying in our Executive King Whirlpool Suite and chose never to stay with us in the future.

The Winery Tour Package is $179 per night plus tax in our Executive Whirlpool Suite. The Executive Suite without the package is normally $139 per night. The package includes accommodations in our Executive King Whirlpool Suite, 2 for 1 wine tasting at 17 vineyards and discounts at 30+ vineyards in Loudoun County. Grapes, cheese and crackers, foaming bubble bath, candles and a hot breakfast delivered to your room the following morning, complete the get-a-way package.

I wanted to thank you once again for taking the time to let us know about your experience. I know you were not give all the wine tasting coupon until your second day with us. Your feedback helped us to make a change to our policy, making sure that guest were given the wine trail map and coupons at check in, instead of when the package was delivered. We also decided to no longer offer the package in the King Studio Suite, which you stayed in. The King Suite does not have the amenities, like the dining table and chairs, separate bathroom with Whirlpool bath and spacious living room, that are featured in our Executive Suite. We had offered the package in the King Studio Suite, as it was only $139 per night, which enabled us to offer a different price point.

As per our conversation we would love if you would come back and visit us again in the future. We would love to upgrade you to our Executive King Whirlpool Suite. If we can assist you any further, please do not hesitate to give us a call.

Thanks again and Happy 30th Anniversary!

Regards,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
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120 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Portuguese first
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English first
Exeter
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 17, 2013

We stayed here for one night, having just flown in from the UK. As soon as we stepped over the threshold we felt very much at home. The hotel has a lovely ambience about it. Next morning we had a lovey breakfast which was very good indeed. Our room was very spacious and spotless.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, October 8, 2013
Dear Jen Devon,

We wanted to take this opportunity to thank you for taking the time to let us know about your recent stay with us.

We love our international travelers! Next time you cross the pond, we hope that you come back and stay with us again at the Comfort Suites Leesburg. We have great shopping and wine tasting coupons for you to enjoy.

Thanks again for letting us know about your stay.

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
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Rehoboth Beach, Delaware
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 11, 2013

We stayed two nights in June at this hotel. We have stayed in Choice properties
throughout the U.S. and this one was by far the best. From the minute we arrived
for check-in until we departed the staff was excellent and attentive. The mini-suite
was well appointed, very clean, and comfortable. Every thing in the room worked
as required. We were provided with extra coffee packs upon request. The buffet
breakfast was presented beautifully and amply. Any request for information about
restaurants and directions was met with courteous replies and assistance. We will
return for another stay.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, September 14, 2013
Hi Ken M,

I wanted to take this opportunity to thank you for letting us know about your recent stay at the Comfort Suites Leesburg for your family visit. Your comments allow us to ensure we are providing the best accommodation we can for guesting traveling to the area.

Loudoun County is home to a host of great destination restaurants, so I was happy to hear you were able to enjoy so of the great cuisine the County has to offer.

I hope that the next time you are in town visiting your family you will come back and visit us at the Comfort Suites Leesburg. Once again thanks for taking the time out your day to let us know about your stay. As always, we look forward to seeing you in the future!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 10, 2013

This is another great motel to stau at. The room are clesn and well decorated. The beds are plush and comfy. It has some wonderful staff and the breakfast bar is 5 star . Stayed there with a group of motorcyclist whil traveling Gettysburg. Will definatly stay there again if Im ever bsck this way.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, September 14, 2013
Dear Travelnhome,

I wanted to take this opportunity to thank you for letting us know about your experience at the Comfort Suites Leesburg. Your feedback helps us to ensure we continue to provide great customer service and clean and comfy suites.

I hope you all had a safe trip home and we hope that if you are ever in Leesburg in the future you will come back and see us at the Comfort Suites Leesburg.

Thanks again for your kind words.

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
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Arlington, Virginia
1 review
5 of 5 stars Reviewed August 16, 2013

We reserved a block of rooms for our daughter's wedding the last weekend in July. The staff was friendly and very helpful. They went out of their way for us several times. The rooms were clean and very comfortable; the breakfast was good and everything went just the way we hoped it would. A special thanks to the van driver who double checked to make sure he had all the passengers on the way home from the reception. I highly recommend this hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, August 19, 2013
Dear Mother of the Bride,

I wanted to thank you for letting us know about your wedding experience at the Comfort Suites Leesburg. Our Director of Sales Kathleen has been a wonderful addition to the hotel and the brides love working with her. Kathleen is a recent bride herself so she knows first hand what amenities brides are looking for.

Our van drivers do a great job making sure guests get to and from the wedding on time, so I am happy to hear they made sure everyone was accounted for.

Thanks for letting us know about your wedding experience at the Comfort Suites Leesburg and we hope you will come back and visit us in the future. Time to treat yourself to a mini vacation after your daughter's wedding!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
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Bridgewater, Virginia, United States
1 review
5 of 5 stars Reviewed August 16, 2013

We came to Leesburg for a wedding, and ended up needing a room at the last minute. We walked in and they were booked up with the exception of a couple rooms, and this was a Wednesday afternoon. They could have just put us in a standard room or one of the handicap suites that were left, but the owner gave us a free upgrade to the executive suite. Everyone was very friendly and there was always someone at the front desk waiting to help.
Our room was clean and spacious, and there was a full kitchen with separate eating area. Breakfast was great! There were the usual carb options like waffles and bagels, but they also had a few types of fruit and a cappuccino machine. The attendant seemed nice, and kept everything clean and filled up. Overall this was an awesome find, and we will definitely be staying here again!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, August 19, 2013
Dear Erica,

I would like to take this opportunity to thank you for taking the time to let us know about your stay at the Comfort Suites Leesburg. The Executive King Whirlpool Suite is one of my favorite rooms here at the hotel, so I was glad to hear our owner was able to upgrade you during your stay.

Bridgewater is just a couple of hours away, so I hope we will see you back in the near future for a mini getaway weekend. Try out our Winery Tour Package during your next visit, the 2 for 1 wine tasting and the Executive Whirlpool Suite are a perfect package!

We look forward to seeing you soon!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south jersey
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 11, 2013

Warm cookies at the front desk. Need I say more? Here it is...great stay. Very new accomodations. Breakfast included hot dishes like eggs with meat (it changed over the two days). Only complaint...complementary popcorn tasted funny! Ha! In other words, a perfect stay!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, General Manager at Comfort Suites Leesburg, responded to this review, August 13, 2013
Hi Disney Girl,

I would like to thank you for taking the time to let us know about your stay in July. I know what you mean about the cookies! I have a hard time choosing between the peanut butter and chocolate chip, they are pretty good when you eat them together like a sandwich.

We will be launching our pumpkin waffles in the fall, so you will have to come back and visit us again in the near future.

We look forward to seeing you!

Sincerely Yours,

Amy Cross-Monroe
General Manager
Comfort Suites Leesburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Leesburg

Address: 80 Prosperity Ave, Leesburg, VA 20175
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Leesburg 2.5*
Official Description (provided by the hotel):
Comfort Suites Leesburg is an 80 room all suite hotel in the heart of historic Leesburg. Take a dip in our indoor heated pool, joining us for our complimentary hot breakfast or just relax on our outdoor patio, the options are endless. Take in the sights, Comfort Suites Leesburg is conveniently located next to great outlet shopping, fine dining and of course wineries, check out one of our 8 get-away packages. ... more   less 
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Also Known As:
Comfort Hotel Leesburg
Leesburg Comfort Suites

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