I was not thrilled to be checking into this hotel, or any hotel, as I had just missed a connecting flight to Europe and this is where United was sending me. they had given me a voucher for the hotel and for a meal and alerted me to call the hotel for the shuttle. I did, and they said they'd be there in 15 minutes, but I waited about 45+ in stifling heat for the shuttle to arrive.
I had friendly and prompt service when checking in and was thrilled to learn that they had a free business centre as I didn't have my laptop with me and would have to unexpectedly work the next day before my evening flight to Geneva. They said it was open 24-hours and I had no problem working the majority of the next day, starting at 6am (trying to catch up to Europe work hours). That room was freezing though, way too strong on the air-conditioning, I was bundled up even though it was 95 degrees outside.
The room was find, but I agree with other reviewers that the colors in the room make it seem old and drab. The bed was comfortable, the bathroom nice (although a bit dark in the shower) and I appreciated the free bottles of water.
As I was delayed and trying to catch up on work, I didn't get to experience the golf or pool or other potential perks of the hotel. I didn't eat dinner the first night, just went straight to bed and my only meal at the hotel was lunch the next day. This was a monday, which I understand is probably a slow day, but as I walked around to the golf area, I found that everything was closed. I asked someone in that area and they said they thought one restaurant in the main building was open so I walked back over there. After at least 20-minutes of walking all over the property, I went to the front desk and asked, she had to check and then told me that only the pool bar was open. This is rather disappointing. I had a $15 voucher and you're telling me that a resort that has at least 5 or 6 restaurants does not have anything but the pool bar open for lunch? She also told me that I could go up to my room and order room service, but as I was already out of the room and packed up, that didn't seem like a good option. The pool bar food was average at best, which is to be expected so that was pretty disappointing.
I booked the shuttle back to the airport at 3:30pm and arrived 15 minutes early to see if we could leave early. While the men working at this counter were acting very professional, it wasn't all there. The one said, 'if no one else is on the bus, I can take you now', yet as I stood there for another 15 minutes, he never said anything else. I assumed we were waiting for others. Finally a few minutes before 3:30, someone else arrived and the driver said he'd go get the car. Then we waited.. finally he got it (it was parked really close) and brought it around. Then we waited some more for people to get on. It was 3:40 by the time we left. I know we were delayed b/c of other guests, but for a hotel that deals with so many comped United passengers, you'd think that you would leave at the booked time, whether people are there or not.
I don't think I'd find myself back at this hotel in the future, but it probably wouldn't be my first choice regardless. It seems like much of the staff is on their summer break from school and not trained up to the level that a hotel like this should be.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va