So far this trip to the Lansdowne Resort has been an abject disaster. Upon arrival at the hotel we were not greeted by staff at the entrance. During check in I was told to "hang on" as something on the screen was "red" and the individual did not know how to proceed until he spoke with a manager.
About an hour after arriving in the room a member of the staff opened the door to the room and walked in. The individual did not apologize, and in fact stated "it's okay" and left.
In addition to the sloppy service so far, the package we booked was completely inaccurate. We booked a package called "Buddy Golf." Upon arrival we were presented with a letter from the hotel stating that we would be able to play any of the three golf courses at the hotel at any time for free. On the morning of our first full day here we were told that in fact two of the golf courses were unavailable until 4pm due to a scheduled tournament. At no time were we advised of a tournament during the booking process, the check in, or the round of golf we played the night before.
When attempting to call to rectify the issue with the golf package it took SIX phone calls to reach the manager who we were told had "stepped out".
This is the first review I have ever placed for any hotel, and I am a frequent business traveler, on the road 5 nights a week around the world.
The food options are severely limited and the quality of the food does not meet the caliber advertised by the resort.
So far this has been a terrible experience. We are no waiting to see what, if anything, the manager will do to solve the problems we have brought to her attention. Based on the six calls so far today, my hopes are not great.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
- Reservation Options:
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va