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“OK - not more, not less” 3 of 5 stars
Review of Lansdowne Resort

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Lansdowne Resort
4.0 of 5 Resort   |   44050 Woodridge Parkway, Leesburg, VA 20176   |  
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Ranked #4 of 7 Hotels in Leesburg
San Antonio, Texas
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“OK - not more, not less”
3 of 5 stars Reviewed July 14, 2013

Middle of the road. AC problems were all across our group. Service was very good. Facilities were good, not great, but overall a nice facility. Golf course great. Pools highly over rated in the advertising. Food - fair.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, August 5, 2013
Dear Bill M,
Thank you for your review via Tripadvisor. Your comments are well-taken and we appreciate the feedback. The Resort has recently added numerous key leaders and personnel (myself included) who are more than committed to improvements here in all areas, including the ones you have highlighted.

Sincerely,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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774 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Newport News, VA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 12, 2013

My family enjoyed our stay at Lansdowne Resort. It was relaxing. The food was exceptional. Leesburg is a little over 3 hours away from our home. I was excited to know that such a lovely place existed in Virgina and was nearby. The landscaping was a thing of beauty.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear Carrs3,

We are thrilled to hear how much you enjoyed your visit to Lansdowne. How wonderful that you were able to escape the everyday during your stay. We appreciate that you took time to share your experience with us and we certainly hope to have the pleasure of welcoming you back soon.

Sincerely,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Level Contributor
7 reviews
4 of 5 stars Reviewed July 10, 2013

Found out from a friend that they were having live music, BBQ and fireworks on the 6th. I decided to book a room there and get away for the weekend. We really enjoyed the evening... Just 2 things that stopped me from giving an excellant rating. (1) The food in the restaurants was way too expensive and (2) The room would get a little stuffy when the AC reached the desired temperature. There was no setting to leave the fan running.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear Zack K,

Thank you for spending your weekend at the resort as Lansdowne Celebrates America. We’re delighted to read that you enjoyed the celebration, but was deeply disappointed you felt our food was not a good value. I will also pass on your comment about your room being stuffy when the air conditioning reached the desired temperature to our Director of Facilities. We hope you’ll come back for another visit.

Sincerely,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2013

I stayed during the resort's "Lansdowne Celebrates America" weekend and thoroughly enjoyed the hotel and event. Fireworks were amazing and the selection of food and drinks was outstanding. I did not get a chance to play golf, but the facility looks great. I will definitely return when I have more time to enjoy the resort and all of its amenities, including the spa.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear TravelingGolferUSa,

Wow! It sounds like you enjoyed a perfectly relaxing weekend getaway at Lansdowne Resort. We are so glad that you enjoyed our “amazing” fireworks and got to experience a number of resort amenities during your trip. I hope on your return visit that you will be able to experience our golf facility and spa – you won’t be disappointed. Thank you for sharing your feedback. We would love to welcome you back soon!

Sincerely,
James J. Horsman
Managing Director
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Atlanta, Georgia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 9, 2013

We arrived on Sunday afternoon the 30th and the ac was broken. It was eventually fixed that evening. We were told we would only be charged half price for our room. I mistakenly thought that meant for our entire stay. The toilet didn't flush Monday morning and they fixed it. The toilet didn't flush again on Thursday morning and they worked on it. Then on Friday morning when it didn't work again we decided they really couldn't fix it. On Thursday, we didn't receive wash clothes and they were delivered pretty quickly after I called the front desk.

The bed is lumpy and the pillows aren't good.

Also, when you check in you must sign an agreement that says if you check out before your scheduled time you will be financially penalized.

Overall, it wasn't a great experience, which is what I expected staying at and paying the price for a 'Resort'.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear WonderfulWanda123,

I’d like to apologize on behalf of the resort for some of the issues that occurred during your recent stay. It is our goal to provide each guest with exceptional service. Although we are vigilant in our maintenance at Lansdowne, such problems often present themselves without warning. We are so sorry your stay did not exceed your expectations and regret any and all inconvenience. It is our hope that you’ll consider a return visit to our resort so that we may change your impression. Thank you.

Sincerely,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 8, 2013

Let me start by saying I will not book here again on a fourth of July weekend. The hotel was just not prepared. I wanted to get away with my wife for a couple of days to relax and enjoy some pool time. We arrived on Saturday at noon and were told our room was not ready. No problem, we were early, so we changed and went to the pool. There was not a chair to be found since "all pools" are open to members of the golf club. I asked if there was a pool for hotel guests and the answer was "no". They have 4 pools but they were all packed.
We were referred to a nice little restuarant called "Not your average Joes" a couple of miles from the hotel. Excellent Food!! We came back to try our luck at the pool again. Finally with the help of a lifeguard, we secured two chairs but there was food littered all over the place. I heard later that the hotel set a record that day for food and drinks sold at the pool. The club members are probably used to it but as a hotel guest I felt like a second class citizen and the rooms are not cheap. Finally at 5:30 we got we got into our room and things started looking up. I wish I could remember the name of the nice young lady at the front desk that helped me get a room. (started with an "H"). We were told when we booked the trip that there was a public fireworks display on Saturday night so it was no surprise when all of Leesburg showed up at the hotel. It was fun, we met some nice people and the band was excellent! Most of the hotel guests left on Sunday so we had a nice time at the pool. Breakfast was tough on Sunday as we were told our only option was a $24 buffet. Today we were told we had a choice of a full buffet or we could order off the menu. Not sure why it changes from day to day. The hotel room was not fancy but it was clean. I do want to say the the hotel staff is very friendly. They were over whelmed on Saturday but kept there cool. Someone at the top needs to remember that you are not only a resort but also a hotel. I would find a way to seperate your hotel guests from the club members on busy days so we can use the pool. It was not a good way to start the weekend at a four star resort. I am not used to giving a bad review but no one in the hotel seemed to have an answer on taking care of their guests on Saturday.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear Rtaylor,

We greatly appreciate that you took the time to share your feedback. It is truly disappointing to read it was not the experience you deserved or expected. I am happy to hear that you enjoyed the fireworks, met some nice people and that you had a chance to experience a day by the pool on Sunday. Thank you so much for recognizing that our team members were very friendly and welcoming. We are so sorry your stay did not exceed your expectations and regret any and all inconvenience. Our goal is to provide each guest with exception service. I hope that in the future you will return to the resort and allow us the chance to change your impression of the resort. Thank you.

Warmest regards,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alburtis, Pennsylvania, United States
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 8, 2013

My husband, toddler son and I just visited the Landsdowne Resort for our second time after a not so enjoyable stay last year. 2 nights of our stay were complimentary of the hotel management. We were pleasantly surprised when we arrived in our room, there was a note from hotel management and a tray with chocolate covered strawberries, chocolates and spring water. It was a nice personal touch and we greatly appreciated it. We were only on the 2nd floor so when we opened our window it was literally paralell with a roof so it was not so pleasant. Our corner king room upgrade was just a pane of glass away from the roof covered in stones and a satellite dish. Our first visit we were dissatisfied with the noise from other rooms, the extremely uncomfy beds, the worn out chairs in the Riverside Hearth, the smell in our room, and the staff in the pool/gym area leaving a pair of dirty underwear in the walkway and not addressing it. Getting a corner king room this time definitely helped with the noise level however, the walls are still thin so we did hear our neighbors next door. The smell in the room this time was not smokey or musty and there was a nice scent throughout the hotel - it smelled like pina colada. The Riverside Hearth was completely redecorated and looks wonderful, no more worn down cracked leather chairs. Nice job! The breakfast buffet there is outstanding. The beds are still "springy" and not very comfortable. The room decor is fine but the lighting is still dim. The corner king room did help with more natural light into the room. The bathroom is nice with slate and tile. We did have a few issues at the pool - we waited over an hour and half for lunch that we ordered and kept asking the staff to check on it and it never arrived. I eventually went up myself and found that they just never brought the order out to us. The manager made us another meal and did not charge us for it and also gave us free lunch the next day. That was very nice. One of the days my husband and I noticed a trail of blood on the stones and into the men's room. It was a lot of blood...someone must have cut their foot. We reported it right away. The staff just really didn't seem to concerned.... Unfortunately, after over an hour - the blood was still there. I cringed watching people walk around in their bare feet all over it. I eventually after some time went and reported it again. The reaction was the same - like it was no big deal... Has to be some kind of hazard, at least put cones out. Finally a staff member came out and cleaned the stones but no one ever cleaned the bathroom where the blood was leading to - this should have been addressed right away - someone else with a open or broken skin on the feet could be stepping in someone else's blood- quite gross. Other than that - we enjoyed our stay. It is a nice resort and in a great location, there are tons of amenities and activities at the pool. We will most likely return again. I just think that the staff needs to pay a little more attention to detail. Maybe because I am an office manager, I expect things to be addressed immediately, but in my opinion - they should be. The staff in the pool and gym area are young and I believe this is the problem with laxed attitude. Some coaching is definitely needed. I deal with complaints all day and no matter how minor you think it is or you just don't feel like doing it - YOU HAVE TO. A manager should be walking the pool area every hour or so to check to see if anything needs addressed. I never saw anyone. The mattresses should be replaced and something should be done with the party walls between rooms to help the noise level.

Room Tip: Corner King Room on High Floor
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LansdowneResortGM, General Manager at Lansdowne Resort, responded to this review, July 16, 2013
Dear Felicia N,
I am pleased to hear that you enjoyed your stay at Lansdowne Resort and the amenity that was selected just for you. I’m glad you noticed the renovation of the Riverside Hearth, we are thrilled with the outcome. On the other hand I am terribly disappointed about the issue you encountered at the pool, which I will address with our Health Club Manager. I am not certain how this could have happened, but the staff at the pool should have immediately taken care of the problem. We appreciate your honesty and hope that you will join us again in the future as we are committed to making your stay exceptional.

Sincerely,
James J. Horsman
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lansdowne Resort

Address: 44050 Woodridge Parkway, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lansdowne Resort 4*
Number of rooms: 296
Official Description (provided by the hotel):
Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more   less 
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Also Known As:
Lansdowne Hotel Leesburg
Lansdowne Resort Leesburg
Lansdowne Resort Va

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