We have visited Landsdowne twice a year for the last five years, with our teens and as a quick romantic getaway alone. It has slowly gone down hill each year. The place is now looking worn, and aged with dingy stained carpets and the rooms are worn out looking with old TV, etc. Our room had a strong odor to it, which the front desk told us was the cleaning agents. The pool was so packed we could not find two lounge chairs together, because the pool is open to the golf club members, so basically the public. There used to be a designated adult pool, but that is now gone, so we had kids splashing all around us. I don't believe in charging resort fees if you can't enjoy the resort. I have twins and I used to be the parent bringing them to the pool all day, but its just too much there now. This was fourth of July weekend and there was a fireworks show on Saturday night, which we did not know about, it was open to the public, so it was a zoo trying to get back to the hotel and try and find parking. They placed our room next to the crew that put on the show, with comped rooms I assume. We finally had to call security at 1:00 am in the morning they were so loud and inconsiderate, going from room to room and slamming their doors. then they woke at 7:00 am and were even louder this went on the whole weekend. I believe when you pay for your room, maybe you are more respectful of others and their experience as well as your own. This is a group, convention, wedding, family, event destination and should not be marketed as a romantic getaway, because there is nothing romantic about it now, as a couple we simply don't bring in the big bucks they want. The spa was nice and not crowded, but its over priced and it is not worthy of a splurge. I won't get a massage there any more because last summer when I got one, the table was moving a lot and I kept thinking it was going to collapse with me on it, so I was unable to relax. I told the masseuse about this and he said all the tables were in use and that he was sorry. I felt I should have gotten a free massage it was so bad. We are military and savor our weekends away, we like to relax and splurge a little, but we honestly could not wait to leave. we have been there on less busy weekends and it was better but it has changed from when we first began going. The food...overpriced and not great. we have given up ordering room service it was so bad, and cold and the café/bar is bad too. The breakfast buffet is about the only nice thing and no one really goes into the gym if you want to workout. The live music and concerts are fun but we are done with Landsdowne and moving on to new resorts...sad, it used to be a great place for us..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for being loyal guests of Lansdowne. I would like extend my sincerest apologies on behalf of my staff for the less than pleasurable stay you experienced. I am deeply disheartened to read that your stay with us would not inspire a return visit and we apologize for any inconvenience you may have experienced. Our goal is to consistently provide the highest quality in both product and service and it is vital to our continued success to know when we have fallen short of our own high standards. I regret if any noise disturbed you during your time with us. We want our guests to experience a quiet and restful sleep during their stay. Your valued feedback will be shared with our management team to ensure we continue to put our guests first. We hope you'll reconsider giving us another chance in the future so that we may change your impression. Again, thank you for your honesty.
James J. Horsman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.