We visited Lansdowne Resort for one night over a busy Memorial Day weekend in 2013 (we're an over-30 adult couple, no kids). In booking the reservation, the staff was friendly and helpful over the phone. When we arrived at the property, however, no valet approached our vehicle or offered to help with our bags. Front desk staff was friendly, but a number of them were trainees, and they frequently had to get the attention of a manager to help answer our questions, making check-in slow. Our upper floor room was clean and attractive. We checked at the spa on the property, and they informed us no services were available through the weekend (all appointments were taken), so IMHO, they were not properly staffed to accommodate holiday weekend guests. Several weddings were occuring on property, and they seemed to command a lot of the staff attention. The pool areas were clean and staffed with lifeguards, but one of the outdoor pools was closed and the indoor lap pool was crowded with active young children. We relaxed at one of the outdoor pools and the cafe staff was attentive. Drinks were a good size, but not terribly strong. We opted for dinner in the town of Leesburg, and there were many quality choices in the 'old-town' section, rather than the restaurants on property, which did not appear to offer many vegetarian options on their menus. We had the buffet-style breakfast in the morning, which was typical resort or crusie-style fare, lots of options, but nothing especially innovative. Overall, Lansdowne Resort was clean and attractive-looking in a corporate/Disney-like way, but the staffing and services left much to be desired, and in our opinion, makes them fall well short of the 4-star reputation they promote.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Steve J,
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I am very disappointed to hear that we were unable to meet your expectations during your most recent visit. This feedback is certainly not indicative of the comments we typically receive so please accept my apologies for the shortcomings that you endured. I hope that we can earn an opportunity to better serve you in the future as I am confident we would be able to provide you with an experience you would expect from a four diamond property. Please know that your business is greatly valued and we are sorry that we fell short during your stay.
James J. Horsman
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.