My boyfriend and I stayed at this property for one night in June, his Step- mom booked us the couples package which was supposed to include a bunch of goodies, champagne, overnight stay, chocolate and strawberries, couples massage, breakfast for two and a dinner credit. While yes, we did get all of these things eventually- the package was very confusing. We had the champagne and strawberries sent up but they never arrived. When we called regarding the delivery they said "Oh, we don't even have you under that package". ??? Then we made dinner reservations early in the day and went to cancel them about 30 minutes before our dinner time and the hostess stand said they never had our reservation to begin with. ??? We sat by the pool and had drinks, the waitresses were completely clueless. I asked for a Mai-Tai and the poolside waitress said she had never heard of that drink and did not know if the bar could make it. ??? The waitress was painfully slow - she brought my sandwich and fries and I asked for ketchup- 15 mins later she did not bring the ketchup- I asked again and asked for new fries because they had gotten cold...she said she had to ask if she could get me new fries...then came back and took my whole plate and said she had to show the kitchen the cold fries, leaving me eating my sandwich with no plate. ??? After we left we saw the waitress in the lobby "running out" talking on her cell phone. Clearly she had a place to be and we were interrupting her plans. I am not sure why she just did not close out our ticket and give us another waitress. I will give some leeway for it being the first weekend of summer- so the new staff probably did not have a lot of "ramp up" time to train.... I am guessing that was the issue with the pool staff.
Regarding the rest of the hotel - the room was nice, we ate dinner instead at the bar downstairs and played wii, which was a blast! The staff at the bar was great. Breakfast the next morning was by far our best meal- the spread was beautiful- food was perfect and staff was very accommodating, and made us happy first thing in the morning.
The front desk staff was clueless at most requests, the concierge- clueless.
The spa- we got our couples massage and felt they were WAY overpriced!!!!!!! Including tip we spent WAY more than we wanted to. It was not worth the price. The spa was nice though we used the steam room, sauna and relaxation rooms.
I would come here again maybe at a less busy time, and not get a massage. We have another voucher for a free night stay.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va