My husband decided to take me and our 18 month old baby for a weekend getaway for my birthday. We asked for a mini fridge and microwave so we could store and heat our toddler's food, but was told that they do not have fridges in the rooms, and if we need to microwave some-thing, bring it down to the front desk and they will get it done. Hmph! Not very convenient for me....for the price we paid for this room, these seem to be basic amenities that we are accustomed to at all other places we have stayed. I had two services at the SPA, which I thoroughly enjoyed, and was very pleased with the service. The room was simple but nicely laid out and clean, so was the bathroom. However, the walls seem to be very thin, as we could hear people's conversations and children yelling in the hallway late at night. We had lunch at Pub 46 Lounge - Food was bland, our waitress was nice and polite, but forgot to check on us for a long time....and my husband had to walk inside to call her to get the check. Breakfast at Riverside Hearth - Ambiance very family friendly. Lovely buffet; attentive and friendly waiter; food pretty good. Good experience here! Dinner at On The Potomac - Was waiting in line behind another family who were seated promptly with no questions asked by the hostess. While she was seating them, the Maitre D asked us if we had a reservation, when I asked him if we needed one he said they have a few reservations that have not come in yet, and looked at us like there was 'No room at the Inn' for us. I looked around and there were probably three tables occupied in the room. The Hostess then returned and asked him if she should seat us by the bar. She walked us over and gave us a table. We were not told that we would not actually have a server, but would be served by the bartender, who also had to make drinks for the other folks in the dining hall. Long story short, it took about 30 minutes for him to take our food order....after about 45 mins. I asked him to have the kitchen pack our food so we can take it up to our room. Only then did another guy literally rushed past our table and dropped off a basket of bread....with no plates. My husband was livid. I left him there to wait on our food and went back to our room with our baby...noting that the restaurant was still quite empty. The MaitreD called our room about 30 mins later to ask why we left....when I explained to him how unwelcome we were made to feel, starting with him, he made excuses, and offered to send up dessert. I declined, and told him that dessert would not make our experience any better. After we hung up, and was trying to make our baby sleep.....he kept calling back to the room, apparently to take $15 off our bill, which we saw the next morning when we got the final bill. The experience at this restaurant really marred our overall experience at this Resort, and we most likely will not be staying there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I’d like to start off by saying that I am glad that you had a positive experience in both Spa Minérale and in Riverside Hearth. That being said, I would like to apologize for the misinformation that you received regarding mini refrigerators and microwaves in the rooms. We do have them available for a small fee. This information should have been conveyed to you from the get-go as to avoid the situation that occurred. It disappoints me to hear about your experience in our restaurant. You should have been seated immediately if tables were open and not being held for reservations and your table should not have been left under the care of the bartender. I will be sure to speak with our Food & Beverage Director and the restaurant manager to avoid a similar situation from happening in the future, as it is our intention to provide each and every guest that dines with us with the best experience possible.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.