United Airlines cancelled my connecting flight in Dulles and put me up here. Thank goodness it was for one night only and mostly not at my expense (the meal vouchers didn't cover half the cost for the meals). Because this visit was unexpected, I didn't have much in the way of clothing options and couldn't eat in the restaurant for dinner. The pub had a sandwich that sounded OK but was awful: blackened portobello shreds burdened by smoked gouda,wilted arugula with tough stems, and a nasty balsamic vinegar reduction. I was too tired to send it back and start over, so I ate what could, then went to my room, which had an odd odor I later figured out was animal urine (they do allow pets, apparently). I was exhausted and fell asleep, only to be awakened by loud voices in the hallway and banging room doors, which went on intermittently from 12:30-1:30. I got up early and tired, eager to get away. Breakfast was supposed to be available from 6:30, but it wasn't. I skipped the $22 hot buffet and opted for the $13 cold buffet. First, my place setting at the table was dirty (food stuck to the spoon and knife). The waiter was drenched in cologne. At the food table, I had to set aside several dishes with food still on them to find a clean one to use.
The hotel information says that the airport shuttle runs every half hour, but it is every hour - no explanation or apologies for the discrepancy.
Only one computer in the business center was working. I was given wrong directions to the center twice.
I reported all this to a young woman who identified herself as the manager. She said they would look into what I mentioned, but she wrote nothing down.
Throughout all this, I received not a single apology or any expression of concern. Having just come from a near-perfect stay at the Drury in New Orleans, the Landsdowne was a shock. They seem way too impressed with themselves. I have had a lot of experience over the years at events at golf resorts. This is the worst one I have seen.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va