Having pre-paid my stay on Expedia, I arrived at 11:00 pm, exhausted from a 10 hour drive to find 50 or more people in line for check-in at the hotel's front desk. Apparently the resort is routinely used by United Airlines to lodge passengers from cancelled flights, and the front desk is just not able to handle the traffic in an efficient manner. In addition, I was greatly surprised to find an invoice in the morning for an additional $20 per room "Resort Fee". Nowhere in the Expedia reservation process did I see that there would be an extra charge. To add insult to injury, when I went to the front desk at 9:00 am to question the charge and check out, the same 50 plus passengers were in line trying to check out. There were only 2 clerks working at the front desk, making it a long wait AGAIN! The desk clerk was irritated that the person in front of me complained about the inefficiency of the check in and check out process. While the hotel manager eventually waived the resort fee, this level of inefficiency and hidden charges is just inexcusable. Otherwise the hotel was quite nice.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
- Reservation Options:
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va