We travelled here as we were due to attend a wedding nearby and this was the recommended choice. Our negatives first. For arrival we had arranged an airport transfer (from Dulles) - for this we would be charged $30 per person. What they don't tell you is you can take a cab for around $25! We gave them the flight details and we were advised to call when we arrived and the pick-up would be waiting for us. We had to stand in the freezing cold for over 25 minutes and to call twice before the vehicle arrived. The transfer to the resort took 20 minutes so it was obvious that they had waited for our call before sending the driver out. That's very disappointing given the excessive cost.
We needed some clothing pressing for the wedding and followed the in room instructions for sending this down for attention. The clothing was collected. Around five hours later we were called and said our clothes were ready for return. We gt them back in exactly the same condition as we sent them. We called and complained and the staff said they would collect them again. When we spoke to the manager we were told that they had been left unattended on a trolley in reception all day! At the same time we complained about the pick-up. We were told that we wouldn't be charged for either the transfer from the airport or the dry-cleaning. When we checked our bill we found that we had in fact been charged for the dry-cleaning. Another disappointment.
Our positives. The staff were friendly and patient. Good training here we think. The food and drink in both the tavern and pub were very good. My wife used the spa and said it was excellent.
Overall we would have expected at lot more attention to detail but the potential for a great place is there.
- Official Description (provided by the hotel):
- Leesburg, Virginia luxury resort near Washington, DC offering three world class golf courses, a 12,000 sq ft destination spa, multiple on-site restaurants, wedding venues and conference facilities. ... more less
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- Also Known As:
- Lansdowne Hotel Leesburg
- Lansdowne Resort Leesburg
- Lansdowne Resort Va