- very friendly staff
- cute room
- although we made the reservation over the phone, the staff neglected to inform us that a- the On The Potomac restaurant would be closed for the holidays (did not know this until they cancelled our reservation on us) and b- the fitness classes would not be held due to the holidays (though they seemed to have added an 8 am class for one out of the three days we were staying there)
- pay a "resort fee" of $20 per day, except this is the same amount one would pay in the summer but for a fraction of the amenities in the winter ???
- after speaking with the manager about the above, he was very nice in upgrading our room to a corner king. We felt like we were treated the right way since he "blocked" a particular room for us. Lo and behold, this "specifically blocked" room was right across from the elevators, vending/ice machine, and the door to the staff area. Our nice, quiet, relaxing weekend was no longer! (Until we switched rooms because of the noise).
- the very nice manager also promised that if a suite was available during our check in time, he would be happy to put us in that, due to the above inconveniences. We were told upon check in that one suite was in fact available, but that the lock to the door was broken. We checked with them again a few hours later, because the staff was so nice about it, and it seemed that the room was still not ready and we would be informed when it did become available. This never happened. Left to our own devices, we called the reservations phone line out of curiosity. We were told that there were two suites available for the time we were staying there. Hmmm
Overall, we had a relaxing weekend though we probably won't be back unless it is the summer time when we will get our money's worth of the amenities... Or if we got the suite we were "promised"!
Stay away from the elevators/staff entrance. Get a room as far away from that as possible as the wal...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 2, 2013
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Thank you for your comments regarding your most recent stay. On behalf of the team, let me apologize for not exceeding your expectations during your time with us. I read with great concerns your comments about your room and not being upgraded to a suite; we obviously fell short in your case and for that we are extremely sorry. As well, I have spoken to our Director of Food and Beverage regarding closing of the outlets and the need to further train the team to ensure that all guests are informed before their arrival. Let me assure you this is an isolated incident and that actions have been taken to make sure this does not happen again. Again, thank you for your honesty and we do hope you will give us another chance.
Lloyd W. Williams
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.