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“Regretted our choice--stay away from this place” 1 of 5 stars
Review of Holiday Inn Leesburg At Carradoc Hall

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Holiday Inn Leesburg At Carradoc Hall
3.0 of 5 Hotel   |   1500 East Market St, Leesburg, VA 20176   |  
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Ranked #6 of 7 Hotels in Leesburg
Warrington, PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
32 helpful votes 32 helpful votes
“Regretted our choice--stay away from this place”
1 of 5 stars Reviewed June 27, 2005

My husband and I were in Leesburg last weekend for a wedding at River Creek Country Club. We chose this Holiday Inn from a list of available options. What a mistake! While the room itself was decent and reasonably clean, the service was abominable.

It started when we arrived. After checking in, we were instruced to go to entrance "B." We lugged all of our belongings down a long hallway and found our room--which was right next to entrance "A." When we put our room keys in the door, neither worked. So, off I went again--back to the front desk to have the keys fixed.

The following morning, we were eager to grab a quick continental breakfast at the Mansion House Restaurant. What a disaster! The place was PACKED with unhappy customers. I overheard bits and pieces from several parties--folks who had been waiting...and waiting... and waiting. Turns out there was only ONE young guy responsible for greeting, serving, and bussing the entire restaurant.

I grabbed a small box of Raisin Bran and a carton of milk from the continental table. Imagine my dismay when I took a bite--and the milk was RANCID. It was absolutely disgusting.

While checking out, I politely informed another young fellow that the restaurant was in disarray. I said it wasn't the fault of the employee running the "one-man band," and suggested that perhaps if the restaurant is short-staffed, they should simply keep it closed. The front-desk clerk seemed to think I was joking! He began to laugh at me, and once he realized that I was being quite serious, he merely looked down and avoided eye contact. There was no apology, no offer to have me speak to the manager, nothing! It was very disappointing.

We will NOT be returning to this Holiday Inn--or any other Holiday Inn, for that matter. So much for being part of their "Priority Club"!

  • Stayed June 2005
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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171 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Top Contributor
125 reviews 125 reviews
14 hotel reviews
Reviews in 44 cities Reviews in 44 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed April 4, 2005

This is a very nice hotel. Clean comfortable rooms, and also a great restaurant, the Mansion House, onsite. My friend and I stayed over a night for an outlet shopping trip and we could not have been more pleased with the accomodations. It was terrible weather so we stayed at the hotel to eat dinner and it was a pleasant surprise with good food and great service. Would definitely stay here again.

  • Stayed April 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2005

my family and i have just returned from a 2 night stay at holiday inn leesburg- virginia, as an airline emloyee have stayed at many hotels over the years,but both myself and the family noted how friendly the staff were.even the restaurant manager (lady)who someone has commented as being not so friendly in a previous letter!!!on the 23rd of feb we enjoyed the hospitality of the entire staff at hol inn carradoc hall.they are a credit to the holiday inn hotel.from the reception area to the cleaning staff,and a special mention to the guys that drove us around in the hotel shuttle.again thanks to you all,we will most definately return next year hopefully for more than 2 nights.i really hope the staff get to hear of my comments because they really deserve it!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eatontown, New Jersey
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
137 helpful votes 137 helpful votes
1 of 5 stars Reviewed January 3, 2005

Well, let's see, my reservation for a manor suite was a screwup from the getgo...the room had indoor/outdoor carpet and was in dire need of a cleaning...numerous lights didn't work...

I booked this online with a great rate, which was only reason I chose this hotel.

However, that rate was denied when I originally checked in because the clerk didn't know how to enter an internet rate...the heat was nonexistent on a cold November Thanksgiving Eve...and bedding for the foldout was nowhere to be found; when it did arrive from housekeeping it was dirty.

The only solace was that breakfast was included and besides being overworked, the lady staffing breakfast was not too friendly.

After several minutes of arguing with the front desk manager at check out he produced the original rate I was given online.

I would no longer stay at this or any holiday inn, ever.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, Pennsylvania
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 26, 2003

We stayed in this hotel because it was close to a local dog show where we were entered. It is a bit awkward to get there if you are traveling on 7 East because you have to pass the hotel and make a U-turn at the next red light. Once you get over the fear of doing that, it's not bad.
The decor was wonderful, the rooms were clean, and I greatly appreciated it being "pet friendly." The overall feeling is historic, sort of "country colonial" and is dominated by a hounds & hunting theme, which as a horse & hound lover, I found particularly appealing.
I especially enjoyed the extras, such as premium bath products and the Washington Post each morning. The beds were so darned comfy -- I almost opted out of our dog show! If I had to pick on anything, it would be the hotel's restaurant and tavern. It was chilly when we visited (November) and a nice fire was going just outside the restaurant. I had high hopes. I was wrong. Service in the restaurant was unbelievably slow and while the food wasn't too terribly pricey, the coffee was way overpriced ($3.50!!!). The waiters/waitresses weren't particularly friendly either. When the food came, though, it was very good. It is served in an old mansion and the atmosphere is very nice. As for the tavern, it wasn't too terribly overpriced and while service was faster, it was no friendlier. All in all, I would highly recommend this hotel.
I've stayed a lot of places and I can honestly say that despite its relatively reasonable rate, it is in my list of top 5. I would probably give the restaurant another try, but if there's no change, I'd drive out in the mornings for breakfast. It would be a lot faster than waiting for service.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Leesburg At Carradoc Hall

Address: 1500 East Market St, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Leesburg At Carradoc Hall 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Holiday Inn Leesburg at Historic Carradoc Hall is a unique hotel attached to a stately 1747 mansion home, conveniently located just two miles from Downtown Leesburg s historic district and 12 miles from the Dulles International Airport . This charming hotel offers complimentary high speed wireless and wired Internet access and expanded cable pay per view movies in all of our 122 guest rooms. Experience the area's local attractions: Balls Bluff and other Civil War Battlefields , Leesburg Corner Premium Outlets, Smithsonian museums, and historic Morven Park. Local companies in the area include: Verizon, Telos, the National Conference Center and Xerox Training Center . The 3 Oaks Restaurant at this Leesburg hotel provides a warm and wonderful atmosphere for dining, and Kids Eat Free! . Stay in shape by working out in our fitness center or swimming laps in our seasonal pool. Pets are welcome! Escape the hustle and bustle of the city and meet at The Holiday Inn Leesburg. We offer a relaxed, comfortable setting that is conducive to successful and productive meetings . With Five banquet rooms our hotel is also an ideal location for weddings, reunions, receptions, banquets and conferences. ... more   less 
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Also Known As:
Holiday Inn Leesburg At Carradoc Hall Hotel Leesburg
Holiday Inn Carradoc Hall
Leesburg Holiday Inn

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