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“Low rent for the brand” 3 of 5 stars
Review of Holiday Inn Leesburg At Carradoc Hall

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Holiday Inn Leesburg At Carradoc Hall
3.0 of 5 Hotel   |   1500 East Market St, Leesburg, VA 20176   |  
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Ranked #6 of 7 Hotels in Leesburg
Alice Springs
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
“Low rent for the brand”
3 of 5 stars Reviewed 2 weeks ago

This hotel is in the process of upgrading from what we could tell. We had two rooms, one of which had a vastly updated bathroom. The rooms were comfortable but as other reviewers have noted the AC and heating systems are dated and look more appropriate for a cheap motel. The staff were friendly, but we did not have a lot of interaction. Over all, with the discounted rate we paid, we got about what we paid for, but I would have been upset at full price.

Stayed November 2014, traveled with family
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171 reviews from our community

Traveler rating
    52
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    44
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    22
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Fayetteville, North Carolina
Top Contributor
79 reviews 79 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location was convenient for what we needed. The rooms were reasonably clean. More than adequate parking. One complaint I had is that my room was on the second floor and there was no elevator. I had to drag my luggage up a flight of stairs. The staff were friendly and helpful.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Windsor Township, New Jersey
1 review
5 of 5 stars Reviewed November 6, 2014

In October 2014, we hosted a rehearsal dinner in the Loudon Room at the hotel. The wedding involved a number of out of town guest, some who came long distances. We wanted to invite those who traveled and had almost 70 attend. Since we were also from out of town the planning started in April. From the beginning Andrew Mercer was very helpful attending to the details, and was there for us if we had questions. He was willing to meet those special needs that always arise. The night of the event the room looked beautiful, and his staff did a great job attending to our guests. We received several compliments about the quality of the food and how nice the staff was. Thank you Andrew, and his staff for an enjoyable evening. It was a wonderful start to a special wedding weekend. Michael

Stayed October 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 3, 2014

First, the positives: If you have a car, the location is pretty good. It's an easy drive from Dulles Airport and is not far from a nice, walkable shopping center and downtown Leesburg. It's not good for those without cars as the hotel is isolated by a very busy highway.
Now the negatives: While the lobby is up to date and quite nice, the rest of the building is extremely run down. The hallways are shabby and smell off. The rooms are outdated. We requested a King size bed if they had it and ended up in a double bed. I always thought that full and double beds were synonymous--apparently not as this was notably smaller than our full size bed at home. It was so small that even the headboards jutted out on either side of it. The walls were paper-thin. We heard our neighbors talking in normal voices, drying their hair--you name it. We felt like there was no privacy at all. The room wasn't very clean. I could see exactly where the mops in the bathroom consistently missed (there was a clear grime line) and the corners of the bathroom had dust, cobwebs, and small pieces of trash.

The worst part of the visit came the next day when we came back from having been gone since about 9am and discovered that as of late mid-day our room had yet to be cleaned. We were there for a wedding that we wanted to get cleaned up for, so my husband called the front desk to see if housekeeping planned to be by soon and we should clear out for a bit longer or if we should go ahead and start getting ready. He explained we just wanted a ballpark estimate so that neither of us would be in the shower when housekeeping knocked. The lady at the front desk was extremely snappy and defensive. Upon not getting any concrete time frame, my husband asked if we could have a few fresh towels so that we could start getting ready. An hour passed. They never showed up. When my husband walked down to the front desk to pick them up the woman was defensive and nasty again claiming "I've been knocking and knocking on your door and you just didn't answer." Well, that's just not true. We were sitting in the room, waiting for the towels to be delivered and (as already mentioned) the walls are paper thin. We would have been able to hear if she had knocked on any door in the hallway, much less ours.

The room still hadn't been cleaned when we left for the wedding early that evening. When we got back, it had only been partially cleaned. The trash cans hadn't been empty, toiletries and the remaining towels hadn't been replaced--they pretty much just made the bed and called it clean. Also, don't be fooled by their sign for free "fast" wifi. It was so slow that I had a hard time getting work email sent, much less loading a movie trailer. This place is well below the standards of a Holiday Inn.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Leesburg At Carradoc Hall, responded to this review, November 18, 2014
Dear TravelBug71209,

Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the shortfalls you have experienced and any inconvenience you may have encountered that fell below your expectations. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 29, 2014

It was really a v.bad experience ever, the whole hotel smells very bad , room was dirty, carpet is very old, u don't feel secure when u in a ground floor room, the air condition was very loud ,the bath tub is not draining at all, bathroom looks like a public one.
Overall its a motel standard with a 3 stars rate

  • Stayed October 2014, traveled solo
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, Manager at Holiday Inn Leesburg At Carradoc Hall, responded to this review, October 31, 2014
Dear Sir/Madam,

We are very concerned and disappointed that you did not experience a delightful stay here with us during your recent visit. It is our utmost goal that our guests feel safe, comfortable and relaxed while our guest. We invite you to contact a member of management directly at the hotel so that we can address the issues you experienced with your specific room.

We do look forward to hearing from you and hope you will continue to stay with us and other IHG properties throughout your travels.

Most Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 16, 2014

Everything was great. The front desk staff were absolutely incredible. Mary Beth, Theresa, and Gil were very personable. Gul talked to me for half hour about motorcycling across the usa. Facinating stories. Andrea from housekeeping was equally wonderful. Soft bed was a well come respite from a long day of bicycling.

Stayed October 2014, traveled on business
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Toronto, Canada
1 review
5 of 5 stars Reviewed October 6, 2014

I recently stayed at this hotel , what a great staff ! the lady at the front desk (La Cretia) so fast friendly and efficient she always went above and beyond , I would love to hire her for my business .that's an employee to have in the front line of your business. The rooms are very clean and the beds very comfortable , I stayed for
two weeks for business in the area , I will sure stay their again , the entire team is super fantastic they always had great recommendations for meals and shopping , I would like to
extend a heart felt thank to them . Great customer service

Karen Washington

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Leesburg At Carradoc Hall

Address: 1500 East Market St, Leesburg, VA 20176
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Leesburg At Carradoc Hall 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Holiday Inn Leesburg at Historic Carradoc Hall is a unique hotel attached to a stately 1747 mansion home, conveniently located just two miles from Downtown Leesburg s historic district and 12 miles from the Dulles International Airport . This charming hotel offers complimentary high speed wireless and wired Internet access and expanded cable pay per view movies in all of our 122 guest rooms. Experience the area's local attractions: Balls Bluff and other Civil War Battlefields , Leesburg Corner Premium Outlets, Smithsonian museums, and historic Morven Park. Local companies in the area include: Verizon, Telos, the National Conference Center and Xerox Training Center . The 3 Oaks Restaurant at this Leesburg hotel provides a warm and wonderful atmosphere for dining, and Kids Eat Free! . Stay in shape by working out in our fitness center or swimming laps in our seasonal pool. Pets are welcome! Escape the hustle and bustle of the city and meet at The Holiday Inn Leesburg. We offer a relaxed, comfortable setting that is conducive to successful and productive meetings . With Five banquet rooms our hotel is also an ideal location for weddings, reunions, receptions, banquets and conferences. ... more   less 
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Also Known As:
Holiday Inn Leesburg At Carradoc Hall Hotel Leesburg
Holiday Inn Carradoc Hall
Leesburg Holiday Inn

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