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“Worst night in a hotel ever” 1 of 5 stars
Review of Clarion Inn in Leesburg

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Clarion Inn in Leesburg
3.0 of 5 Hotel   |   1500 East Market St, Leesburg, VA 20176 (Formerly Holiday Inn Leesburg At Carradoc Hall)   |  
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Ranked #6 of 7 Hotels in Leesburg
Lake Ridge, Virginia, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst night in a hotel ever”
1 of 5 stars Reviewed November 23, 2013

We stayed in this hotel on our wedding night in Oct. 2013. We chose this hotel because of the proximity to the venue, it had a bar, and looked gorgeous. It was beyond awful. First off, there is an Indian restaurant at the hotel and the curry smell is overpowering. There was a party going on that was so loud we couldn't even begin to enjoy our wedding night. The bed was so horribly uncomfortable we couldn't have slept even if it was quiet. We ended up leaving the hotel on our wedding night and driving an hour home just to get a few hours of sleep before driving an hour back to have breakfast (which was awful as well) with our out of town guests. We always stay at Holiday Inn and used rewards points to pay for our room and 4 others for our wedding party. We asked that Holiday Inn at least refund the points for our room since we couldn't even stay in it, and they refused. Do not stay here. If you have to stay in Leesburg go to the Hampton Inn.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Clarion Inn in Leesburg, responded to this review, December 10, 2013
Dear kt2of3,

Thank you for taking the time to your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
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    48
    27
    24
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Chambersburg, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 3, 2013

My friend and I stayed here while having a girl's weekend in Leesburg. The room had two double beds which were very comfortable and the room was clean -- always a plus! The choice of either firm or soft pillows on the beds was very nice, too. The staff was great! Breakfast is offered at the hotel, either from a menu or buffet. It didn't suit our wants so we ended up going outside the hotel for breakfast. There are no elevators at this hotel. It's only 2 stories, but getting luggage up and down the stairs can be a challenge. If you have physical challenges make sure they know that so they can give you a first floor room. It's very close to the outlet's and a quick drive into the town of Leesburg. It's not the Ritz, but for the price it was worth the stay.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Clarion Inn in Leesburg, responded to this review, November 19, 2013
Dear Ann G,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our bed and our staff.

However, We’re sorry we fell below your expectation regarding the food selection. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 22, 2013

I loved the way it does not look like a Holiday Inn and it is attached to the old building next door which houses the restaurant. it has a long front porch with white rocking chairs. It was raining and I sat on the porch and had a glass of wine. I had some very nice conversation with several other guests. I drove past it twice because it does not look like a Holiday Inn. My room was clean and everything worked fine. The only problem I had was they have plenty of coffee for the guest both in the room and front lobby but no tea. If you want tea you have to go to the restaurant and order and I didn't have time.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medusa, New York
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed October 22, 2013

We were in town to visit the Loudoun Art Academy and Art Square. The Holiday Inn was recommended to us by a local. What a gem! It is right off the highway, but the layout of the hotel gives a sense of quiet and privacy. The buildings are older, historic buildings, but that just added to the charm. We were met by Ali, who quickly attended to our every request. He even visited the room shortly after we checked in to make sure we had everything we needed. The room was fine...comfy bed, clean bathroom, etc. The fitness room and restaurant were attached, so we did not have to go out into the rain. The manager's reception consisted of wine, beer, soft drinks, nachos, chili, cheese, etc. We could have made that our dinner! But we are glad we did not! The food at the hotel's restaurant was outstanding. It was authentic Indian cuisine, and man, was it good! We eat a lot of Indian food, so we really appreciated the variety of the non-American food. And it was a great bargain as well; buy two entrees and get one free! The breakfast the next day was outstanding as well.
During our visit the staff was truly attentive and friendly. Laura, the new General Manager, spoke with us several times about the changes she had made and hoped to make, and was genuinely interested in our opinions about the hotel. We were made welcome by this wonderful staff and would stay there again anytime.

Room Tip: Stay on the back side of the hotel to avoid the noise of the highway.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

My fiance and I reserved a block of 70 rooms at the Holiday Inn for our wedding last weekend, and we were very pleased with the hotel and its staff. We signed a contract with the hotel to reserve the 70 rooms about a year before the wedding. Our first contact at the hotel was not very responsive but, in May or June, we were assigned a new contact, Claudia Gomez, who was very responsive in answering my emails and updating me on who had reserved rooms. We found the hotel rooms to be clean, spacious and functional. The hotel also has an onsite restaurant that offers a super delicious Indian buffet for lunch. In addition, the hotel's event coordinator, Andrew Mercer, reserved a banquet room for us for the rehearsal the day before the wedding and another banquet room for brunch for all the wedding guests the day after the wedding. The brunch food was excellent, and Mr. Mercer even arranged to have beautiful table cloths for all the tables. Overall, a very good experience and I hope to stay there again some time.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 12, 2013 via mobile

Stayed 1 night. Pretty much a typical holiday in. It's near premium outlets leesburg so that's nice. They have like a promotion with the outlets that if u show your recite from the hotel u get a free samsonite backpack.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Clarion Inn in Leesburg, responded to this review, October 28, 2013
Dear Gil D,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed October 3, 2013

Shabby all around. The entire place - which is quite old but lacking in any kind of historic charm - reeked of stale cigarette smoke. In room refrigerator barely worked, hadn't been defrosted in ages. Curtains and curtain pulls were filthy. Carpets filthy. In short: a dump, and a real black eye for the Holiday Inn brand. And the staff seemed completely out to lunch, couldn't answer basic questions Yuck!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCarradoc, Manager at Clarion Inn in Leesburg, responded to this review, October 5, 2013
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies that your stay was negatively affected by the condition of your room and the service you received. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority.

The hotel is recently under new management and striving to right any wrongs from the past and uplift the hotels physical condition and all around customer service.This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Most Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn in Leesburg

Address: 1500 East Market St, Leesburg, VA 20176 (Formerly Holiday Inn Leesburg At Carradoc Hall)
Phone Number:
Location: United States > Virginia > Loudoun County > Leesburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 7 Hotels in Leesburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Inn in Leesburg 3*
Number of rooms: 126
Official Description (provided by the hotel):
Premium Outlets Set amid historic Leesburg, VA, the Clarion Inn(R) offers easy access to 45 local wineries and vineyards, delicious local dining, several breweries and popular attractions like: Leesburg Corner Premium Outlets Balls Bluff Battlefield Cobb Theater Alamo Drafthouse Washington & Old Dominion Railroad Regional Park This pet-friendly Leesburg hotel is also convenient to Steven F. Udvar-Hazy Center, Oatlands Plantation and Great County Farms. Grab a meal at Silk, our on-site restaurant and lounge, relax in the seasonal outdoor pool, get fit in the fitness center and get work done in the business center. Six meeting rooms can accommodate 450 people for banquets and 800 for conferences. All non-smoking guest rooms offer a coffee maker, desk, flat-screen television, hair dryer, iron and ironing board. Some rooms feature a refrigerator and sofa sleeper. Get together at the Clarion Inn in Leesburg, Virginia. Book now to connect with family, friends and colleagues. ... more   less 
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Also Known As:
Holiday Inn Leesburg At Carradoc Hall Hotel Leesburg
Holiday Inn Carradoc Hall
Leesburg Holiday Inn

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